Receptionist and Development Assistant

Receptionist and Development Assistant

The Receptionist and Development Assistant is a full-time, 12-month, benefits-eligible position reporting to the Director of Advancement. The standard work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility as approved.

This role serves as the first point of contact for campus visitors while also providing administrative support to the Advancement Office. The position plays a key role in ensuring a welcoming front desk experience and supporting the day-to-day operations of fundraising and advancement activities.

Essential Duties and Responsibilities

Reception and Front Desk Management

• Provide exceptional customer service to all campus visitors, families, students, and faculty
• Manage front desk operations:
  • Answer and route incoming calls and respond to general inquiries
  • Receive, sort, and distribute incoming mail and packages
  • Coordinate outgoing mail and deliveries
  • Facilitate student arrivals and departures during the school day
• Maintain a clean, organized, and welcoming reception area
• Manage campus store items (e.g., Fay Gear), including sales and inventory

Advancement Office Support

Database and Gift Processing

• Maintain accurate constituent records in the donor database (e.g., Raiser's Edge), including updates to contact information
• Perform regular gift entry and process donations in a timely and accurate manner
• Generate acknowledgement letters and pledge reminders
• Support data integrity and organization of Advancement records

Administrative Support

• Provide administrative support to the Director of Advancement and Advancement team
• Assist with preparation of reports, mailings, and Advancement materials
• Maintain organized files and records related to Advancement activities
• Support general office coordination and workflow within the Advancement team

Events and Engagement

• Provide support for Advancement events, including:
  • Assisting with invitations, RSVPs, and event materials
  • Preparing nametags, guest lists, and collateral
• Attend school events as needed in support of Advancement initiatives

Competency Profile

• Celebrates diversity and is proactively inclusive of all racial, cultural, socio-economic, religious, and gender groups.
• Exhibits self-awareness and self-monitoring in identifying and solving school challenges.
• Fosters collaboration among the team to ensure others are well informed of changes, initiatives, and progress.
• Embraces feedback and a culture of continuous improvement.
• Displays attitudes and actions that contribute to a healthy and collegial culture.
• Supports and actively promotes the organization.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Strong interpersonal and customer service orientation
• Ability to maintain confidentiality and handle sensitive information with discretion
• Works both independently and collaboratively as part of a team
• Contributes positively to a collegial and mission-driven school culture
• Willing and able to routinely and appropriately use personal smartphone to utilize school apps to communicate, collaborate, and fulfill responsibilities as outlined in this Performance Profile.

Qualifications

• Prior reception, administrative, or development experience preferred
• Experience working in a school or nonprofit environment preferred
• Bachelor's degree required
• Proficiency in Microsoft Office required
• Experience with Raiser's Edge or similar donor database required
• Strong interpersonal and customer service skills required

Physical Requirements and Work Environment

• Ability to sit or stand for extended periods
• Ability to move about campus and perform light physical tasks (e.g., lifting up to 20 lbs)
• Ability to work indoors and outdoors in varying conditions as needed