Property Manager

Property ManagerHeritage Real Estate Company provides full-service property management for a diverse portfolio of premier assets across New Mexico, including Class A office buildings, specialty retail, mixed-use developments, and landmark destinations such as Sawmill Market and Park Square Market. Our work is rooted in stewardship, community engagement, and preserving New Mexico's cultural heritage—while delivering exceptional service and long-term asset value for our tenants and ownership partners.We are seeking a highly organized, detail-driven Property Manager to join our Albuquerque team. This role serves as the on-site operational lead and front-facing representative for Class A properties and is expected to deliver a white-glove, Class A tenant experience at all times.Full-time, salary-exempt position ranging from $57k-$68k DOE with benefits. Work will occur primarily in Albuquerque, NM.Reporting to the Vice President and working closely with senior leadership, the Property Manager is responsible for the execution, oversight, and accountability of daily operations, financial performance, tenant relations, and asset integrity for assigned Class A office and retail properties. Primary responsibility includes day-to-day management of the WaFd Bank Building in Downtown Albuquerque, with additional support across the Heritage portfolio as needed.This role requires exceptional organizational discipline, professionalism, and follow-through. The Property Manager must consistently deliver Class A service standards, proactively manage landlord obligations, ensure compliance with lease and contract requirements, maintain accurate financial and AR controls, and anticipate operational risks before they impact tenants or revenue.This is a salaried, exempt, on-site role requiring presence Monday–Friday, 8:00 AM–5:00 PM, serving as the front desk and primary office representative during business hours. Availability outside standard hours is required, as needed, to respond to urgent tenant, vendor, or life-safety matters.This role will also provide operational coverage and support for Heritage Ascent (coworking) as needed.Supervisory ResponsibilitiesOn-site engineers and maintenance staff (where applicable)Third-party janitorial, security, parking, and specialty service vendorsEssential Duties and ResponsibilitiesFront Desk Presence & Office CoverageServe as the primary on-site representative for Class A office and retail properties during business hours (8:00 AM–5:00 PM)Deliver a polished, professional, and hospitality-driven experience to tenants, guests, vendors, and visitorsGreet tenants and visitors, manage walk-ins, and ensure all interactions reflect Class A service standardsAnswer and route calls, emails, and walk-in requests appropriatelyEnsure the office, lobby, and common areas are professional, organized and presentation-ready at all timesProvide coverage for Heritage Ascent operations as needed, including member assistance, and space coordinationOperational Oversight & Asset ManagementMaintain comprehensive oversight of daily property operations with a strong emphasis on accuracy, documentation, and consistencyConduct routine interior and exterior property inspections, including vacant suites, common areas, restrooms and building systemsWalk vacant spaces regularly to assess condition, readiness, and leasing presentationTrack and manage landlord obligations, lease requirements, critical dates, renewals, expirations, and compliance itemsMonitor building systems, service schedules, warranties and vendor performance to prevent service gapsFinancial Administration, Rent Collection & ARManage rent collection, accounts receivable (AR), and follow-up on delinquencies in accordance with lease termsCoordinate with Accounting on posting rent, late fees, and additional chargesCommunicate professionally and discreetly with tenants regarding balances, billing questions, and payment statusProcess invoices accurately and on time; ensure proper coding, documentation, approvals, and postingReview monthly financial statements and budget-to-actual reports for accuracy and anomaliesTrack recoverable expenses, CAM bill-backs, operating expense pass-throughs, and reconciliationsLead preparation of annual operating and capital budgets and monitor performance throughout the yearLease & Contract AdministrationReview and administer office and retail leases with a strong understanding of landlord and tenant obligationsEnsure strict compliance with lease terms and enforce remedies when requiredAdminister vendor contracts, insurance requirements, and service agreementsMaintain organized, audit-ready records for leases, contracts, COIs, and key documentsAccess Control, Parking & CredentialsManage building access systems, including creation, activation, deactivation, and auditing of access cards and credentialsOversee parking systems, access controls, validations, billing, and reportingCoordinate with parking vendors and internal teams to ensure accurate revenue tracking and tenant satisfactionIdentify operational risks early and escalate issues before they impact tenants or revenueTenant Relations & Service DeliveryBuild and maintain professional, proactive relationships with tenantsRespond promptly and effectively to tenant requests, concerns, and operational issuesCoordinate tenant communications, notices, and operational updatesPlan and execute tenant appreciation and engagement initiativesVendor & Team ManagementEstablish performance expectations and accountability for vendors and service providersSolicit bids, negotiate contracts, and evaluate service quality and cost efficiencyLead, mentor, and evaluate on-site staff and engineersEnsure vendors adhere to property standards, schedules, and contractual requirementsMaintenance, Safety & SecurityConduct routine property inspections and document findingsOversee preventive maintenance programs and work order systemsEnsure emergency preparedness plans, life safety systems, and security protocols are current and enforcedCoordinate with third-party security teams as neededConstruction & Tenant ImprovementsManage tenant improvement projects from planning through completionCoordinate architectural plans, contractor bids, schedules, and construction activitiesNavigate City of Albuquerque approvals and inspectionsEnforce construction rules, regulations, and timelinesAdditional ResponsibilitiesProvide operational coverage or backfill support across the Heritage portfolio during vacancies, PTO, or transition periods, as neededSupport emergency response, after-hours incidents, and life-safety situations when required, including coordination with vendors, first responders, and leadershipAssist with portfolio-wide initiatives, audits, inspections, or compliance efforts as directed by leadershipTake on additional responsibilities and special initiatives as needed to support assigned assets and the broader Heritage Real Estate portfolioRequirementsQualificationsBachelor's degree or equivalent relevant experience3–4 years of demonstrated success in Class A commercial property management, construction oversight, leasing, or related fieldsStrong leadership, organizational, and problem-solving skillsOutstanding verbal and written communication skills, with the ability to engage professionally and build positive rapport with clients, guests, and team members.Proven ability to manage multiple priorities, remain organized, and deliver exceptional service in a fast-paced, client-facing environment.High level of discretion, reliability, and a service-first mindset; consistently maintain a polished, professional appearance and demeanor.Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable navigating various software systems, databases, and standard office equipment.Strong attention to detail with the ability to anticipate client needs and respond with poise and professionalism.Comfortable assisting with light physical tasks, including lifting up to 25 lbs., bending, and setting up meeting rooms or common areas.Flexible and calm under pressure, able to adapt to changing situations and resolve issues quickly and efficiently.Demonstrates a warm, welcoming attitude and understands the importance of