Patient Experience Representative I- Psychiatry
Children's Hospital Boston
Patient Experience Representative I- Psychiatry | Boston Childrens Hospital
Position Summary: Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities:
- Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
- Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
- Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
- Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
- Prepares for and attends shift handoffs and team huddles
- Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
- Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
- Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
- Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
- Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
- Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
- Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
- Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
- Processes prescription refills, letters, and external requests
- Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
- Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications Education:
- High School Diploma/ GED
Experience:
- No healthcare experience required - Basic customer service and computer skills.
- Makes use of customer service knowledge to assist patients and families in resolving problems.
- Conveys a positive demeanor when interacting with patients, families, and coworkers.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
- Ability to work with diverse internal and external constituencies.
- Demonstrates the ability to pay attention to detail and accuracy.
Business Hours:
- Monday-Friday, hours range from 7am-7pm, based on business needs.
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full-time positions*
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Experience Representative I- Psychiatry in Brookline, MA vacancy
- ...supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and...SuggestedTemporary workRemote workRelocation package
- Job Posting DescriptionPosition summaryThe Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations,...SuggestedTemporary workWork at officeRemote workRelocation packageShift work
- ...working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’... ...Acute Care unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families....SuggestedFull timeTemporary workLocal areaRelocation packageMonday to FridayFlexible hoursShift work
- ...supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational...SuggestedTemporary workRemote workMonday to Friday
- ...under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. Performs a variety of...SuggestedWork at officeRelocation packageMonday to FridayFlexible hours
Boston Children's Hospital
Boston, MA4 days ago - ...Patient Experience Representative (Per Diem) Emergency Department Required/please read: There is a 6 week/40 hours a week training commitment that is required which can include day and evening shifts during the work week as well as weekend training day & evening shifts...Daily paidFull timeShift workDay shiftAfternoon shift
- ...Patient Experience Representative I- Cardiology Clinic | Boston Childrens Hospital Position Summary Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively...Monday to Friday
- ...Job Posting Job Posting Description The Patient Experience Representative will be responsible for: Patient Encounter Management Providing positive and effective customer service that supports unit operations. Assisting in the coordination of care for patients...Work at officeFlexible hours
- ...IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience...Temporary workWork at officeFlexible hours
IDR
Brookline, MA1 day ago $19.83 - $29.49 per hour
...Patient Experience Representative - Pulmonary | Boston Childrens Hospital Position Summary: Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses...Hourly payFull timeWork at officeRemote workRelocation package- ...Patient Experience Representative I- Center for Airways Disorder Works under close supervision to provide support to the administrative operations of the Center for Airway Disorders (CAD) and works to ensure the best possible patient experience by effectively coordinating...Full timeWork at officeRelocation package
- ...Patient Experience Representative- Arabic Speaking Preferred | Boston Childrens Hospital At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and...Work experience placementWork at officeLocal areaFlexible hoursShift workWeekend work
$19 - $27.64 per hour
...Admin Patient Experience Representative- Cardiology | Boston Childrens Hospital Position Summary The Department of Cardiology at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric...Hourly payFull timeWork at officeRemote workRelocation package$19 - $27.64 per hour
...Admin Patient Experience Representative- ORL | Boston Childrens Hospital Position Summary: The Patient Experience Representative supports the Department of Otolaryngology (ORL) by providing exceptional patient access, scheduling, and administrative support for pediatric...Work at officeRelocation packageShift work- ...Patient Experience Representative I - ED/OR (Waltham, Onsite) This position is 100% onsite in Waltham. Schedule is Monday-Friday 8:30am-5:00pm. Department Summary: The Infusion and Day Treatment Program at Boston Children's Hospital has two locations, on the main campus...Monday to Friday
$19.83 - $29.49 per hour
...Patient Experience Representative (Float Pool) Waltham, MA | Boston Childrens Hospital Position Summary: Patient Experience Representative (onsite in Waltham, MA). Monday - Friday. Schedule flexibility is needed to work shifts between 7:00am 7:00pm. This role is eligible...Hourly payFull timeTemporary workWork at officeRelocation packageMonday to FridayFlexible hoursShift work- Beth Israel Lahey Health is seeking a Practice Representative to be the welcoming face for patients and visitors, delivering clear communication, excellent... ...coordination to ensure a positive and efficient patient experience. The role involves front desk operations,...Monday to Friday
- Bookmark Medical, located in Brighton, MA, seeks a patient-focused front desk administrator to create a smooth, supportive experience for every patient. You will greet patients, manage calls, schedule appointments, verify insurance, and keep records in the EHR with precision...
$17.71 - $24.28 per hour
...setting. You will work closely with healthcare providers, schedule patient appointments, and function as the primary liaison between... ...Ideal candidates will have prior healthcare or customer service experience, along with strong digital literacy and interpersonal skills....Hourly payTemporary workMonday to Friday$42.64k - $57.39k
...making a difference in people’s lives. Working in Patient Access and as a member of the Beth Israel Lahey Health... ...communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming...Hourly payDaily paidContract workWork experience placementWork at officeRemote workShift work$42.64k - $57.39k
...lives. Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer... .... Associate's degree preferred. #0-1 years related work experience required. # One year experience in a healthcare or service/hospitality...Hourly payFull timeWork experience placementImmediate startShift work- ...to join our team and work at our Newton, MA location . No experience necessary and get paid to train! This is an exciting opportunity... ...IS A DAYTIME POSITION ** About the Position: The Patient Care Coordinator serves as a key member of the department, responsible...Full time
Neurocare Inc
Newton Center, MA2 days ago $18 - $25 per hour
...with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing... ...Together, we're advancing medicine and delivering the best care experience for our patients and community!Position Summary: Primarily performs...Fixed term contractNeighborHealth
East Boston, MA3 days ago$23 per hour
...Patient Access RepresentativePay rate: $23 per hourShift: Monday - Friday (8 am - 4:30 pm)Notes: The position is... ...the performance.We are looking for a Patient Access Representative/Customer Service with experience in medical settings. Duties:Checking patients in and...Monday to FridayNoor Staffing Group
Cambridge, MA4 days ago$20.23 - $24.65 per hour
...Ensures that the Emergency Department patient registration and billing information is... ...greater. Position: Patient Access Representative Department: Patient Access Services... ...ensure a positive and effective patient experience. Demonstrates ability to work...Full timeContract workFixed term contractFlexible hoursBoston Medical Center
Boston, MA5 days ago$23 per hour
...Position : Patient Access Representative (10 Openings) Start Date : July 7 Pay Rate : $23/hour Location : Cambridge, MA Shift... ...have front desk, medical office, or hospital registration experience - this is your chance to be part of a high-impact,t team!...Immediate startMonday to FridayShift workNoorStaffingNursing
Cambridge, MA5 days ago$18 - $25 per hour
...with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing... ..., we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position?...Full timeFixed term contractWork at officeLocal areaFlexible hoursEast Boston Neighborhood Health Center
East Boston, MA2 days ago$16 - $29 per hour
...MN This position is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting... ...Required Qualifications: ~6+ months of customer service experience in an office/hospital setting ~ Intermediate level of proficiency...Hourly payDaily paidMinimum wagePermanent employmentFull timePart timeWork experience placementWork at officeLocal areaRelocation packageMonday to FridayUnitedHealth Group
Cambridge, MA1 hour ago$23 per hour
...Patient Access Representative Location: 330 Brookline Ave, Boston, MA 02215 Contract Duration: 13-week contract with unlimited extension based... ...Associate's degree preferred. ~1-3 years related work experience required. ~ Experience with computer systems required,...Contract workWork experience placementWork at officeShift workDay shift$41.2k - $46.5k
...Overview This position will start in October 2026. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber... ...point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center...Full timeWork at officeDana-Farber Cancer Institute
Brookline, MA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Experience Representative I- Psychiatry. Be the first to apply!
Related searches
- physician-psychiatry Brookline, MA
- psychiatry assistant Brookline, MA
- outpatient psychiatry Brookline, MA
- psychiatry psychiatrist Brookline, MA
- psychiatry medical director Brookline, MA
- psychiatry Brookline, MA
- senior patient account representative
- patient assessment coordinator
- temp medical administrator
- senior medical office administrator