General Manager

Job Description

Job Description

Be a Founding Leader in a New Era of Handcrafted Specialty Beverages – GENERAL MANAGER Opportunity

Are you a dynamic, visionary leader with a passion for craft beverages, sustainability, and unforgettable guest experiences?   Are you ready to have a once-in-a-career opportunity to help launch a new specialty beverage brand, Milksha , and open the first US flagship Milksha store?

At Milksha, we believe specialty beverages should be more than just a drink—they should be an experience rooted in quality, care, and conscious sourcing. With a commitment to organic ingredients, sustainable practices, and exceptional craftsmanship, we're here to redefine what premium milk tea and other specialty beverages mean in the U.S. market.

We’re looking for a General Manager who’s excited to be part of something fresh and meaningful. This is much, much more than a store management role—it’s a chance to build culture, shape operations, and lead a team from day one!

Why Join Milksha?

Our unique promise to talent:  Experience JOY while working with us.

• Purposeful Journeys. Yours start with us.
• Meaningful Connections: Thrive in a supportive, collaborative, and inclusive culture.
• Impactful Brands : Be part of one of the world’s most beloved and iconic brands.
• Big Dreams: Champion joyful experiences as we pursue global market leadership.

Benefits That Spark Joy and Support Your Journey :

• Health Benefits
• 401 (k) Match
• Paid Leaves
• Paid Life Insurance
• Employee Discounts
• Beverage Privileges
• Other employee perks

Your Opportunity To Lead & Inspire

This is a full-time, salaried position based in Ontario Mills Mall – Ontario, CA. Weekend and evening availability is required. Competitive pay, benefits, and a chance to lead Milksha’s very first U.S. store launch.

As General Manager , you will lead the charge in creating an unforgettable customer experience while driving business success by:

• Leading day-to-day operations and setting the tone for an outstanding in-store experience.
• Building, coaching, developing and inspiring a high-performing team with shared values around quality and hospitality.
• Driving operational excellence, from inventory to labor management to customer service.
• Acting as a brand ambassador and community connector, bringing Milksha’s values to life.
• Collaborating cross-functionally with marketing and other Support Center teams to execute campaigns and share feedback. 

Are you ready to take the lead?

• At least 3 years of progressive management in food service, QSR, retail, or consumer goods
• Entrepreneurial mindset with strong business and financial acumen to evaluate store potential and drive profitable growth
• High-energy, results-driven, and adaptable, with a willingness to work flexible hours, including weekends and holidays
• Ability to maintain exceptional standards in beverage quality, service efficiency, and store cleanliness, ensuring a consistently seamless and enjoyable customer experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Let’s build something special—together. Apply today!

This job is for immediate placement.

Applicant must be authorized to work in the USA.

This job description is designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job.  The duties and responsibilities may differ from the job description, and that the other duties as assigned may be part of the job. 

Reasonable accommodation for people with disabilities may be requested by calling View phone number on ziprecruiter.com at least five (5) working days in advance of the scheduled examination/assessment date(s). 

This Company is an Equal Opportunity Employer.

About Milksha:

Milksha, founded in Tainan, Taiwan, is a global tea brand renowned for its health-focused beverages making different from natural ingredients and unique recipes. Drinks are handcrafted and made-to-order to preserve fresh, authentic flavors. Milksha has expanded to the Philippines, UK, Australia, Hong Kong, and beyond, with over 500 stores worldwide, dedicated to sharing quality milk, tea and everything in between with a strong culture and world class customer experience. Through our focus on natural ingredients and precise tea-brewing techniques, it demonstrates an unwavering commitment to quality. While honoring our cultural heritage, Milksha embraces innovation, striving to become the most trusted world-class tea brand.