Agency Service Representative

Agency Service Representative III (Onsite) - Bilingual Spanish Shift: Monday-Friday; 8am to 5pm CT. Occasional evenings and weekends may be required, especially during peak periods (e.g., Annual/Open Enrollment). Location: 10800 Bellaire Blvd, Suite C, Houston, TX Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face‑to‑face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in‑person interaction, communication, and immediate support. Alternate locations may be considered if candidates reside within a commuting distance from an office. This role requires candidates to be within a reasonable commuting distance from the posting location(s). Candidates not within a reasonable commuting distance will not be considered for employment, unless accommodation is granted as required by law. Job Description: How You Will Make An Impact Assist members and prospective members in person (storefront), by phone, and in writing, providing accurate guidance and service support. Respond to inquiries involving Medicare and Dual plan information, benefits, policies/procedures, and general program questions; and appropriately escalates complex issues. Perform basic enrollment and billing maintenance transactions and ensure accurate documentation and follow‑through. Support special projects and operational needs; create and provide reports as needed to support customer/client requirements. Coordinate mailings and fulfillment requests. Support manager requests including preparation for meetings and community activities; may assist with roadshows/outreach events. Meet established performance expectations for productivity, timeliness, quality, and customer experience. Minimum Requirements Requires a high school diploma or a GED equivalent and a minimum of 5 years of related customer service experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities And Experiences Bilingual English/Spanish required. Experience working in a customer‑facing and/or high‑volume service environment (in‑person and/or phone). Previous health insurance experience supporting the senior and disabled population. Knowledge/understanding of Medicare and Medicaid, including Dual Eligible populations. Advanced benefits, claims, enrollment, billing, or membership knowledge. Experience supporting sales, brokers/agents, and/or community outreach efforts. Proficiency with Microsoft Office (Outlook, Excel, Word) and CRM/tools (Salesforce preferred). Active Texas Health & Life Insurance license highly preferred. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration. #J-18808-Ljbffr