IT Support Technician I

IT Support Technician I

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.

Preference given to applications received by June 26, 2026.

Representative duties include:

• Providing information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshooting routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Assisting users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distributing, installing, and configuring new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Installing, configuring, and testing new software applications.
• Performing routine troubleshooting, repair, and configuration of hardware and software.
• Preparing and maintaining documentation for local programs, including user guides, cheat sheets, and forms. Providing end-user training as needed.
• Maintaining an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Providing input and recommendations regarding IT-related projects and improvements.
• Assisting with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Traveling to divisional offices and other locations as required to provide technical support.
• Performing other automation-related duties as assigned.

Minimum qualifications include one year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Preferred qualifications include strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. Candidates should possess a solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment. Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices), is highly preferred. Additionally, experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote—is desirable. Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, is helpful, as is experience supporting audio/visual technologies. Preference will also be given to candidates whose work history demonstrates strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to manage multiple priorities in a fast-paced environment; and the ability to see assigned projects through to completion. Preference may also be given to applicants with experience in a federal court environment and/or experience with specialized applications used by the federal courts. A bachelor's degree is preferred.

To apply, please visit our website at Applications are only accepted on our website. Applicants must submit the following with their online application:

• Cover letter that supports your work experience as it relates to the position.
• Resume that includes complete work and salary history, and education.
• Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are not acceptable. Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division. Applications and/or attachments received after the closing date may not be considered.

The U.S. District Court, District of Arizona is an Equal Opportunity Employer.