Assistant Commercial Lines Account Executive

Assistant Commercial Lines Account Executive

The Assistant Commercial Lines Account Executive position is responsible for the day to day maintenance and servicing of assigned Commercial Lines accounts, including but not limited to:

• Maintaining a high level of client service and satisfaction
• Working with the Senior Account Executive on the renewal of accounts as needed
• Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary client service

Job Description:

• Interface with carrier representatives, prospects/clients, and support staff in order to ensure that all parties receive necessary information in a complete and timely manner to ensure successful sales performance.
• Interface with prospects/clients via various modes of communication (written, email, face-to-face, phone, other).
• Participate in and promote pre and post placement servicing (proof of insurance, loss control services, premium financing, claims, etc.)
• Process daily work assignments, including ad-hoc and renewal requests.
• Input all notes according to outlined procedures of client/producer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Manage key processes and internal activities that result in our ability to deliver client-facing requirements.
• Work with Senior Commercial Lines Account Managers with complex subject matter to gain additional experience with accounts.
• Serve as a backup for other members of your team to cover vacations, absences and to assist with balancing the workload of the team.
• Other duties as assigned.

New Business and Renewal Management:

• Obtain phone calls and emails requesting quotes, changes to existing coverage and/or policies. Completes changes/request within 24 hours of receipt.
• Create and/or update applications and submissions for the insurance carriers.
• Negotiate the best terms and conditions with the Carriers for our members and clients.
• Review existing accounts to determine if there are additional lines of insurance to recommend and do so by email or phone prior to renewal.
• Document all material conversations with insured and/or carriers regarding exposures and coverages.
• Deliver binders and/or policies for assigned accounts within five days of receipt including the Summary of Insurance.
• Conduct quarterly service calls to assigned accounts.
• Assist in the Preparation of midyear reviews with the clients and Producers.
• Receives and reviews all terminations and cancellations to determine the action to be taken, and take needed action within 72 hours of receipt.

Basic Requirements:

• Appropriate State license(s).
• Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, Vertafore AMS 360 to include Imageright, and applicable insurance laws/codes
• Experience and expertise in operating in electronic environment; excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
• Excellent time management, organizational and verbal and written communication skills
• High degree of self-motivation and self-direction.
• Keen attention to detail.
• Confidentiality of financial, employee, and consumer information.
• Must be able to work with occasional instruction and supervision.

Preferred Requirements:

• Completion of CISR or ACSR designation; currently enrolled in INS or API program is favorable
• Familiarity with risk assessment and risk management techniques
• Extensive knowledge of all lines of insurance, including sophisticated and less common coverages, especially those products represented through agency