Risk Program Specialist

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. The Opportunity The Risk Program Specialist is needed to perform a variety of high-level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services. Day in the Life Conduct project research, analytics, reporting, and data for initial requests, escalating to the consultant if necessary. Coordinate project timelines, objectives, and performance requirements are met for assigned projects. Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data. Trouble shoot customer data requests for both internal teams and external credit union partners and customers. Identifies root causes related to newly discovered issues. Review daily reports, validate details, and provide initial analysis for requests. Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements. Provide first level review with card monitoring research before handoff. Onboard new credit unions to the solution. Must have an in depth understanding of the solution to understand and respond to user needs in rapidly changing business environments. Build relationships by acting as a liaison for various customers and internal teams. Conduct data analysis. Partner with consultants to generate more in-depth review of suspicious activity and follow up for the team's customers. Provide support and coverage to the consultants. Perform Other duties as assigned. Physical Demands While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. Ability to occasionally lift/move up to 25 pounds. Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Supervisory Responsibility No Education Bachelor's degree in Business Administration, Finance, Economics, Fraud/Risk discipline or related field or combination of education and relevant industry experience required Experience Two (2) years professional experience in risk management, fraud prevention or fraud analytics required. Three (3) years within the financial service industry preferred. Experience with data analytical tools preferred. Project management experience preferred. Knowledge, Skills, & Abilities Strong verbal and written communication skills, problem solving, analytical and organizational skills are required. Ability to document processes and coordinate projects. Aptitude in data, reporting and analytics environments. Ability to work independently, or collaboratively in a team environment. Thorough knowledge of Microsoft Office (Excel, PowerPoint, Word) required. Ability to engage in a timely, responsive, and communicative manner, providing an excellent service experience both internally and externally. Additional Essential Functions and Responsibilities Regular and reliable attendance. Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks. Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity. Service Standards Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what's right for credit unions. Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives. Support a workplace where every employee feels valued, respected, and connected. Perform job duties within the company's policies, procedures, service standards and the state and federal laws. About Velera At Velera, inclusion isn't an initiative - it's how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera. Pay Equity $54,000.00 - $68,800.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at View email address on click.appcast.io for assistance. #J-18808-Ljbffr Remote Jobs