General Manager

General Manager

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more...

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations.

Responsibilities

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Create preventive maintenance programs for consistency of the product
• Ensures updated safe work environment
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• You build strong partnerships with internal customers and outside vendors

Specific Duties

• You possess excellent communication and leadership skills and are a strong, creative problem solver both with team members and third-party partners operating within the hotel
• Oversee and manage regional and cross-functional brand standards of the organization.
• Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
• Acts as a primary liaison between Company and the Brand's franchising groups; ensures that quality control is maintained as it pertains to brand standards.
• Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
• Embodies the values of Arlo and is culture driven
• Monitors the performance of the hotel through verification and analysis of the hotel's guest satisfaction system and financial reports.
• Proactive and initiates items required to remain aligned with the budget and goals.
• Works directly with the Corporate Director of Operations to strategize on forecasting and budgets.
• You are a proactive, self-starter who can work well both independently and as part of a team
• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under pressure
• You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
• Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
• Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with the Asset Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
• Assists in leading Safety Committee initiatives and Security provisions.
• Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

Requirements

• A minimum of 5 years previous General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees

Salary Range: $200,000 - $220,000 per annum