Customer Service Representative

Customer Service Representative The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites. Duties & Responsibilities Answer inbound calls and customer inquiries by phone, email and chat Responsible for providing customers with service information and order updates with confidence Processing customer orders through various web interfaces and working with vendors Handle customer disputes, billing inquiries and payments Work with sales, technical support and accounting teams in handling customer inquiries Attend other related tasks as needed Schedule: Monday Friday: 8:00am 5:00pm Requirements & Experience High school or equivalent (Preferred) Prior customer service experience is preferred but not required Self-motivated with excellent organizational, analytical, and relationship-building skills Excellent verbal and written communication skills in English Experience with Microsoft Office and/or Google Suite Positive attitude Ability to multitask Ability to work in a fast-paced environment Multilingual is a plus Benefits Health insurance 401(k) Paid time off Paid sick time Growth opportunities