Customer Service Representative

WyattWorks Plumbing | Full-Time | $17-$19/hr + Performance Pay Schedule: Monday-Friday, 10:00 AM-6:00 PM + Rotating Saturdays Are you great on the phone, competitive, organized, and someone who loves turning a “maybe” into a YES ? WyattWorks Plumbing is looking for a motivated Customer Service Representative to join our call center team. This isn't a position where you're just answering phones—you'll play a major role in helping customers, booking appointments, keeping our technicians busy, and driving the success of our team. What You'll Do Answer incoming customer calls and BOOK THE CALL with a “Say YES” mentality Turn customer inquiries into scheduled service appointments Communicate with empathy and build genuine connections with customers Make outbound calls and follow up with leads Respond quickly to new online leads Help maintain and fill our 3-day call board Maintain accurate customer information Participate in weekly training and coaching Work toward individual and team performance goals What We're Looking For Friendly, confident, and comfortable on the phone Goal-driven and motivated by performance Able to follow a script without sounding scripted Organized with strong follow-through Comfortable using computers and learning new systems Reliable and dependable Coachable and eager to improve Strong verbal and written communication skills A team player with a positive attitude and sense of urgency Customer service or call center experience is preferred, but attitude, communication skills, and willingness to learn are extremely important to us. Pay & Performance Incentives $17-$19 per hour, based on experience Additional performance-based pay Medical insurance - fully paid by WyattWorks Dental insurance - fully paid by WyattWorks Vision insurance - fully paid by WyattWorks Retirement plan with company match Paid holidays and vacation time Ongoing training and professional development Weekly and monthly performance incentives Weekly team breakfast Our Core Values Everything we do comes back to five things: If you're looking for a position where your effort is noticed, your results matter, and you can earn more based on your performance, we want to meet you. Apply today and bring your “Consider It Done” attitude to WyattWorks! #J-18808-Ljbffr WyattWorks Plumbing Inc