Operations Manager

About Us At Onterris, we build careers grounded in purpose, responsibility and real-world impact. "For Planet and Progress" is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive. When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact. Together, we will advance our way of life and protect the integrity of our environment every step of the way. A Day in the Life The Operations Manager position is to manage the day-to-day operations of all technical service lines and the personnel at our Orlando, Florida office location. The primary technical service areas currently practiced within the Orlando office include site assessment and remediation, compliance and engineering, and natural resource management. It will be the responsibility of the Operations Manager to produce quality deliverables and work product in accordance with applicable standards and the industry standard of care while maintaining the Orlando Office P&L. It will also be the responsibility of the Operations Manager to ensure that profitable work is consistently produced by each service line in a safe, organized cost-effective manner. The Operations Manager reports to the Regional Vice President. The compensation range for this role is $150,000.00 to $180,000.00 commensurate with experience and skills. To thrive in this role, you’ll be comfortable taking ownership of the following responsibilities: Corporate Administration Support and advocate for all corporate policies, procedures, objectives, and company values. Attend leadership and department meetings to provide operational updates, recommendations, and planning information aligned with the Corporate Strategic Growth Plan. Collaborate with corporate functional leaders in Accounting, Human Resources, Marketing, Safety, Information Technology, and Administration to ensure operational alignment and achievement of company goals. Communicate operational risks, compliance concerns, and recommended corrective actions to the Regional Vice President and corporate leadership. Ensure timely resolution of issues involving corporate policies, procedures, and employee compliance. Support the development, tracking, and reporting of monthly, quarterly, and annual corporate key performance and financial indicators. Lead or participate in special projects and strategic initiatives as assigned by the Regional Vice President. Operations Management Direct and manage the day-to-day operations of all Orlando office technical service lines, including Site Assessment & Remediation, Compliance & Engineering, and Natural Resource Management. Develop, implement, and monitor operational goals, targets, and performance metrics aligned with corporate growth objectives. Ensure Service Line Managers develop and maintain workforce plans that support business demand, strategic initiatives, and staffing requirements. Oversee annual service line budgeting, forecasting, and performance tracking, implementing corrective actions as necessary. Monitor office workload, resource allocation, and staffing utilization to maximize operational effectiveness. Manage office backlog through monthly project estimate-to-complete reviews and Salesforce pipeline analysis. Conduct routine operations planning meetings to review workloads, forecasts, staffing needs, operational performance, and corporate initiatives. Evaluate and recommend capital equipment purchases and staffing investments through cost-benefit analysis and financial justification. Coordinate recruiting, hiring, onboarding, and workforce planning activities with Human Resources and Service Line Managers. Ensure all operations are conducted safely and in compliance with company policies, regulatory requirements, and industry best practices. Financial Management Maintain overall accountability for the Orlando office Profit & Loss (P&L) performance. Develop and manage annual budgets, forecasts, and financial performance metrics. Monitor revenue, profitability, utilization, overhead costs, project margins, accounts receivable, and backlog performance. Drive profitability across all service lines while maintaining quality, client satisfaction, and operational efficiency. Review project financial performance and collaborate with Project Managers and Service Line Managers to implement corrective actions when necessary. Optimize staffing levels and resource allocation to maximize productivity and profitability. Support business development efforts to increase revenue, market share, and strategic growth opportunities. Approve expenditures and manage operational spending in accordance with financial objectives and company guidelines. Provide regular financial performance updates and recommendations to the Regional Vice President. Functional Management of Staff Lead, mentor, coach, and develop Service Line Managers and operational staff. Foster a positive, collaborative, and high-performance work environment that promotes employee engagement and retention. Establish annual performance goals and objectives for direct reports and monitor progress throughout the year. Conduct performance evaluations and provide ongoing coaching and feedback. Partner with Human Resources and Service Line Managers to address performance concerns and implement corrective action plans when required. Support employee career development, succession planning, technical training, and professional certification initiatives. Coordinate workforce planning activities to ensure the office maintains appropriate staffing levels and technical expertise. Promote accountability, teamwork, and adherence to company values and expectations. Client and Project Management Collaborate with Service Line Managers, Market Sector Leaders, and Seller/Doer (BD) staff to maintain a strong project pipeline and support business growth. Assist in assigning Project Managers and project resources to ensure successful project execution and client satisfaction. Resolve resource conflicts and staffing challenges across service lines while maintaining project schedules and budgets. Partner with Marketing and Proposal Teams to support opportunity identification, proposal development, staffing plans, and resource allocation. Participate in project pursuit strategy, including go/no-go decisions, scope reviews, and cost proposal development. Support project managers in achieving technical, financial, safety, quality, and schedule objectives. Build and maintain strong client relationships while identifying opportunities for additional services. Ensure deliverables meet company quality standards, client expectations, regulatory requirements, and industry standards of care. Maintain confidentiality of client, employee, and company information. Promote workplace safety and ensure adherence to all company safety policies, OSHA regulations, and required training programs. Support continuous improvement initiatives and remain informed of industry trends, regulatory developments, and best practices. Perform other duties and responsibilities as assigned. Your Expertise and Skills Strong leadership and team management skills in a professional consulting, engineering, or environmental services environment. Demonstrated experience managing operations, budgets, staffing, resource utilization, and business performance. Proven ability to lead managers and technical professionals while fostering a culture of accountability, safety, and excellence. Strong financial acumen, including P&L management, forecasting, budgeting, and project financial oversight. Experience with project delivery, client relationship management, and business development. Excellent communication, organizational, problem-solving, and decision-making skills. Proficiency in Microsoft Office and business management software. The position may involve local travel as needed. Education and Experience Bachelor's degree in Environmental Science, Engineering, Geology, Natural Resources, Business Administration, or a related field required. Master's degree or professional registration (PE, PG, PWS, CHMM, PMP, etc.) preferred. 10+ years of progressive experience in environmental consulting, engineering, or related professional services. 5+ years of management experience with responsibility for personnel, operations, project delivery, and financial performance. Demonstrated success managing multidisciplinary teams, office operations, and profit and loss performance. Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more. At Onterris, we take on complex challenges with purpose and momentum, alongside teams that lead with integrity, deliver together, and invest in your growth. "Working with inspiring coworkers and clients across the globe over the past five years has been incredibly rewarding. Their passion motivates me to improve our client experience and work that I deliver." - Erin Peck, Emissions Services "There are not many places where a toxicologist can be boots-on-the-ground at an environmental emergency one day and deep in a human health risk assessment or litigation the next, but this company is one of them, and honestly, that breadth is what makes me love the work. We are a team of scientists with a broad range of talents and experiences who genuinely take the mission to heart, because protecting people and communities from chemical hazards is not abstract here; it is exactly why we show up every day. The culture reflects that shared commitment in the best way: collaborative, rigorous, and truly motivated by the impact we make together." - Andre Richardson, Consulting "I knew my position here would be more than just a job. Every day is a new, exciting challenge to solve, and I get to go home knowing that the work I am doing is having a positive impact on the world." - J Esteves, R&D #J-18808-Ljbffr