Project Implementation Manager

Project Implementation Manager

We're hiring a Project Implementation Manager to lead Eyrus's project implementation and customer relationships across Texas and the American Southeast region. The position is based remotely in the Dallas Fort Worth or Austin area. The position will be overseeing and supporting every active project in the region, coordinating system deployments, and training on-site personnel to use the platform effectively. This position requires travel as needed for client support.

This is a hands-on role that blends Eyrus project management, field coordination, and customer success. The position will work directly with general contractor teams, subcontractors, and Eyrus's internal operations, sales, and technical groups to ensure each deployment runs smoothly from kickoff through go-live while continuing to manage the ongoing support with the client.

Key Responsibilities

• Oversee and support Eyrus projects across the region of coverage and beyond, as needed.
• Serve as the primary regional point of contact for customers and Eyrus field teams.
• Plan and coordinate IOT and hardware deployments such as access control, turnstiles, cameras, guard booths, and supporting IoT infrastructure across multiple concurrent job sites.
• Lead on-site system installation and commissioning, working alongside contractors, electricians, and low-voltage installers to ensure equipment is set up and configured for operation.
• Train general contractor staff, security personnel, and trade workers on the use of the Eyrus platform, including badging, access workflows, and the dashboard management.
• Troubleshoot field issues with hardware and connectivity, escalating to internal technical resources when needed and driving them to resolution.
• Manage the Eyrus implementation project timelines, deliverables, and stakeholder communication, keeping internal teams and customers aligned on status and next steps.
• Partner with sales and operations to support new project onboarding, scoping, and site walkthroughs in the region.
• Build and maintain strong relationships with regional general contractor contacts to ensure high satisfaction and identify opportunities for expanded deployment.
• Build and maintain strong relationships with implementation partners and technicians while also managing their implementation efforts.
• Provide field intelligence back to the company site conditions, customer needs, and product feedback to improve how Eyrus deploys and supports its systems.

Qualifications

Required

• 5 years of implementation and installation management.
• Travel to client sites.
• Comfortable working hands-on in a job site environment, including coordinating with trades and navigating active construction areas.
• Familiarity with access control, security technology, or IoT hardware.
• Low-voltage and/or electrical high level understanding (system wiring, access control hardware, security/IT cabling, or similar).
• Proven implementation management experience, ideally on active commercial construction sites or in a comparable field-services environment.
• Strong communication and relationship-management skills, with the confidence to be the on-site representative for both customers and the company.
• Self-directed and organized, able to manage multiple concurrent projects with minimal day-to-day oversight in a remote role.
• Valid driver's license.

Preferred

• Project implementation management experience with large installations
• Experience working with general contractors
• OSHA 10/30 certification or willingness to obtain.

What We Offer

• Competitive salary commensurate with experience
• Health, dental, and vision benefits
• Paid time off
• Travel and expense reimbursement

Eyrus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.