HVAC Technical Support Specialist

Job Description

We are seeking an experienced HVAC Technical Support Specialist to provide technical assistance and troubleshooting support for HVAC equipment and systems. This is an office-based technical support position ideal for an experienced HVAC technician who wants to utilize their field knowledge in a technical support environment.

The ideal candidate will have at least 3 years of hands-on HVAC experience , strong electrical troubleshooting skills, and the ability to read and interpret wiring diagrams and schematics . Experience with inverter-driven HVAC systems, split systems, and heat pumps is highly preferred.

Responsibilities

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• Provide technical HVAC troubleshooting and support to customers and technicians via phone and chat
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• Diagnose HVAC equipment issues and guide technicians through troubleshooting and repair procedures
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• Interpret electrical schematics, wiring diagrams, and technical documentation
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• Troubleshoot electrical, mechanical, controls, and system-performance issues
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• Provide support for split systems, heat pumps, and related HVAC equipment
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• Assist with diagnosing inverter and electrical issues
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• Document technical support cases and customer interactions
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• Utilize a ticketing/support system to track and manage technical inquiries
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• Communicate technical information clearly and professionally
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• Work with internal departments to help resolve product and equipment issues
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Qualifications

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• 3+ years of hands-on HVAC technician/service experience required
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• Strong HVAC troubleshooting and diagnostic skills
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• Strong understanding of electrical components, controls, and wiring
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• Ability to confidently read and interpret HVAC schematics and wiring diagrams
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• Experience with split systems and heat pumps
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• Inverter HVAC experience highly preferred ; candidates with particularly strong electrical troubleshooting experience will also be considered
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• Previous technical support or customer-facing HVAC experience is a plus
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• Comfortable providing troubleshooting assistance over the phone
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• Strong communication and customer-service skills
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• Bilingual English/Spanish preferred
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• Comfortable working on-site in an office-based technical support environment
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This is an excellent opportunity for an experienced HVAC professional looking to transition from daily field service into a technical support role while continuing to use their HVAC troubleshooting expertise.