Customer Service Representative

Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you'll be at the core of our mission. Here are the main responsibilities:

• Process cancellations for all products with accuracy and efficiency
• Review cancellation requests for missing information, pending claims, and policy status
• Assist with printing and mailing checks to the appropriate recipients
• Respond to lender requests and maintain the Ford website
• Manage work email to ensure timely communication
• Answer high-volume calls from dealerships and customers regarding cancellations and service issues
• Resolve customer concerns in a timely and professional manner
• Support additional tasks as requested by the supervisor

We're looking for someone who:

• Is known for their strong attention to detail
• Stands out for their customer service excellence
• Demonstrates strong analytical and problem-solving abilities
• Is recognized for their organizational skills and ability to prioritize
• Has 2+ years of customer service experience, preferably in insurance, financial services, automotive, or related fields
• Is fluent in Spanish, both written and verbal
• Is located in Austin, TX and able to come into the office twice per month

• Strong computer and MS Office skills, with the ability to learn new systems quickly
• Knowledge of company products or the ability to learn them quickly
• Ability to perform under pressure and manage multiple tasks
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• A positive, learning-oriented attitude
• Ability to adapt well to procedural and organizational changes

A work environment where learning and development merge with a collective pursuit of excellence

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

Competitive benefits: Flexible Health, Dental, and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more

iA American Warranty, L.P.

Posting End Date: 2026-06-30

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!