Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:
Welcome to Matt Springer State Farm! I opened my agency in 2012, and before becoming an agent I spent many years as a team member - where I discovered that my passion for helping people could become a truly rewarding career. We've built a small but mighty team of 5 employees across Sales and Service, and now we are looking to grow. We have both English and Spanish speakers and are proudly located in Conroe, TX.

Our office is anything but ordinary — we work out of an actual two-story house. It's not your typical corporate office, and that's exactly why we love it. It gives our workplace a comfortable, welcoming, and home-like atmosphere. We love our weekly team breakfasts, and monthly team lunches & outings as there is truly never a dull moment around here from laughs, to small pranks, & funny GIFS. 

We're looking for someone who wants to be part of our team, and grow with our agency by applying honesty, positivity, determination, dependability, and coachability with no exception to joy of helping others. We're not looking for someone to simply fill a position — We're looking for someone who will add to the culture we've built!

ROLE DESCRIPTION:
As a Account Representative - State Farm Agent Team Member with Matt Springer - State Farm Agent, you will play an important role in supporting the daily operations of our insurance agency while beginning your career in the insurance industry. This is an entry-level opportunity designed for individuals who are eager to learn, develop their skills, and grow into a long-term role within the agency.

In this position, you will begin by managing front desk responsibilities and assisting customers with their initial needs. As you gain experience and industry knowledge, you will have the opportunity to transition into an Account Manager role, where you will take on greater responsibility in supporting client relationships, coverage reviews, and policy servicing.

This role is ideal for someone who enjoys working with people, is organized and detail-oriented, and is interested in building a career in insurance. High performers who demonstrate initiative and strong customer service skills can expect opportunities for advancement within the agency.

RESPONSIBILITIES :

• Greet clients and manage incoming calls, texts, and emails
• Provide excellent customer service and assist with basic service needs
• Initiate conversations with prospective and current customers
• Ask thoughtful, needs-based questions to understand customer situations
• Educate customers on available insurance and financial service products
• Support follow-up on quotes, renewals, and account reviews
• Assist with administrative tasks, data entry, and appointment scheduling

QUALIFICATIONS :

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks in a busy office environment.
• Willingness to learn and grow within the insurance industry.
• Property & Casualty license preferred.
• Previous insurance experience will also be considered in place of a license.