RECORDS MANAGEMENT COORDINATOR

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: ☐ Yes ☒ No State of New Hampshire Job Posting Department of Safety Division of Fire Standards and Training and EMS Bureau of EMS 98 Smokey Bear Blvd Concord, NH 03301 Records Management Coordinator (Program Specialist III) Position #41977 $25.40/hour - $34.14/hour - 40 Hours per Week See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Safety, Division of Fire Standards and Training and EMS, Bureau of EMS, has a full-time vacancy for a Records Management Coordinator (Program Specialist III) SOC Title 15-1210 COMP-INFO ANALYSTS-1. This position has a 40-hour work week and is considered non-exempt. Summary To coordinate, analyze and configure the system administration of the Division of Fire Standards and Training and Emergency Medical Services multiple Records Management Systems (RMS) by creating and administering operational workflows and managing system configurations to provide a broad range of tools and technical and advisory support for internal, external, local, state and federal users.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: Bachelor's degree and 1 year of experience OR equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business or public administration, emergency services, computer systems management or administration, computer science/information technology, project management or process improvement, data/records management, or a closely related field. License/Certification: Valid driver’s license or access to statewide transportation. Other Requirements Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information. Periodically travels to perform on site visits with state stakeholders to provide support for agency configuration of the software systems or represent the Division as a subject matter expert. Trainee Option Not Applicable

PREFERRED QUALIFICATIONS

Experience in medical or emergency services field, including nursing, certification by the National Registry of EMTs or fire service. Experience in positions requiring the independent application of critical thinking and complex problem-solving skills; the ability to engage in active learning within progressively complex systems; and competency in systems analysis, process evaluation, and troubleshooting. Experience using various technologies, including learning new programs and software such as Microsoft Excel, Word, PowerPoint®, Access, SQL, Power BI, relational database use and management of complex Records Management Systems.

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: ☐ Yes ☒ No Criteria: None Broad Group Level Advancement Available: ☐ Yes ☒ No Criteria: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position. Responsibilities Administers and manages multiple RMS including system settings and configurations, workflows, user accounts and permissions, user interface pages, validations, data quality, data displays, data dictionaries, integrations and other related system functions. Provides technical in-person and phone support to internal or external RMS users in tasks such as assisting with building data queries and reports, account management (passwords and permissions, etc.), user and group setup, troubleshooting user interface and system errors and implementing Continuous Quality Improvement programs. Designs search queries and extracts, cleans, compiles, analyzes and summarizes information for reporting and presentation as needed to support Division or stakeholder needs. Performs detailed troubleshooting to identify complex problems and review related information to develop and evaluate options and implement solutions. Resolves system errors, configuration conflicts, or workflow/user interface setting issues and works with RMS vendors on higher level system issues. Assists in the development of system enhancements and holds vendors accountable for contracted requirements. Applies knowledge of the integrations between the Division’s multiple records management systems and the operational functions of the Division to maintain and enhance each system in support of a variety of program policies and procedures. Facilitates and develops process mapping and workflow analysis with Division staff in order to simplify and translate the processes into efficient electronic workflows and features in the Divisions’ Records Management Systems. Works cooperatively and communicates clearly with internal staff and the general public to provide expertise and customer services including training, troubleshooting and general support and promotion of the Division’s operation, mission and use of the various RMS. Adheres to all state and federal privacy rules related to protection of personal information, educational records, and system security. For further information please contact Justin Romanello, Bureau Chief, at View email address on click.appcast.io or View phone number on click.appcast.io.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits Value of State's share of Employee's Retirement 12.87% of pay Other Benefits Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500) Total Compensation Statement Worksheet: Want the specifics? Explore the Benefits of State Employment on our website EOE TDD Access: Relay NH View phone number on click.appcast.io #J-18808-Ljbffr State of New Hampshire