Customer Service Representative

Job Description

Job Description

TEKsystems is seeking a Customer Service Representative to support a leading healthcare organization in Hawaii. This role focuses on verifying member enrollment information, supporting outreach efforts, and helping prevent fraud, waste, and abuse. It’s a great opportunity for someone early in their career who is detail-oriented, reliable, and comfortable working in a structured, fast-paced environment. You’ll play a key role in ensuring accurate member data while gaining experience in healthcare operations and customer support.

Requirements

• Make outbound calls to members to verify residency and enrollment information
• Review and validate payment status and membership details in internal systems
• Navigate systems to locate and confirm member data
• Send templated communications with minor personalization as needed
• Identify discrepancies in enrollment data to support fraud, waste, and abuse prevention
• Track and follow up on cases requiring additional verification
• Document all interactions accurately in internal systems
• Escalate non-compliant or suspicious cases based on standard procedures
• Collaborate with internal teams to ensure timely processing of enrollment updates

Qualifiaiton

• 1–3 years of professional work experience
• Strong attention to detail and ability to handle data accurately
• Excellent verbal communication skills and professionalism on calls
• Ability to follow structured processes and work in a fast-paced environment
• Reliable, punctual, and accountable
• Comfortable learning and navigating multiple systems
• Ability to work on-site Monday to Friday during 8:00am to 5:00pm
• Familiarity with enrollment or verification processes is a plus!
• Exposure to systems such as QNXT or similar platforms is a plus!

Job Type & Location

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $24.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Jun 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.