Information Receptionist

Summary

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Duties

Serves as a receptionist for visitors entering the institution provides necessary information and arranges for contacts with appropriate departments.

Processes all visitors entering the institution by checking their identification and using a metal detector to ensure no weapons and contraband enter the institution.

Checks all visitors identification upon departure from the institution to ensure against potential inmate escapes.

Initiates and responds to numerous calls within the institution ascertaining the callers identity before any exchange of information.

Along with all other correctional institution employees incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Requirements

Conditions of employment

Career Transition Programs (CTAP or ICTAP) : These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position you must:

1. Meet CTAP or ICTAP eligibility criteria;
2. Be rated well-qualified for the position scoring at least half of the total possible points for the vacancy KSAs or competencies; and
3. Submit the appropriate documentation to support your CTAP eligibility:
   • A copy of the agency notice (i.e. separation notice or agency RIF letter)
   • Most recent performance appraisal and
   • Most recent SF-50 showing current/former position grade promotion potential and duty location.
   • See USAJOBS Career Transition Programs for more information.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race color religion sex pregnancy national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy

Key Requirements:

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Qualifications

To be considered for the position you must meet the following qualification requirements:

Education:

Successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business secretarial or technical school junior college college or university. One-year of full-time academic study is defined as 30 semester hours 45 quarter hours or the equivalent in a college or university or at least 20 hours of classroom
instruction per week for approximately 36 weeks in a business secretarial or technical school.

OR

Experience:

One year of progressively responsible clerical office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Some examples of this qualifying experience are:

• Experience in maintaining changes to visiting files on a daily basis.


• Experience in receiving incoming telephone calls and requests and refers them to the appropriate department or individual for resolution.


• Experience in initiating and responding to numerous calls within the institution ascertaining the callers identity before any exchange of information.

OR

Combination of Education and Experience:

Equivalent combinations of successfully completed post-high school education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above.

If applicable credit will be given for paid and unpaid experience. To receive proper credit you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

ONLY if education is a requirement/substitution for specialized experience applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name Student Name Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria Click Here.

Foreign Education: For information regarding foreign education requirements please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education) you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

In accordance with 5 U.S.C. 3307 a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution.

If you are above the maximum entry age and have prior federal law enforcement coverage you MUST submit an SF-50 to verify prior coverage.

Qualified Preference Eligible Veterans may be exempt from meeting the maximum age. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.

Special Conditions of Employment Section:

Appointment is subject to satisfactory completion of a pre-employment and panel interview urinalysis physical and background investigation.

All applicants are subject to and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

Successful completion of the Introduction to Correctional Techniques three-week training course at Glynco Georgia is required.

Additional selections may be made if vacancies occur within the life of the certificate.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Junior IC