General Customer Service Representative

Customer Service Representative Eastman Music Company Pomona, CA | USA Full-Time About Eastman: Established in 1992, Eastman began with a passion for making high-quality, hand-made orchestral string instruments. Now encompassing the world class brands of Eastman, Wm. S. Haynes Co., S.E. Shires Co., Backun Musical Services, Laskey Mouthpieces, and Bourgeois Guitars, Eastman Music Company produces some of the finest wind and string instruments for musicians at all levels. Eastman Music Company is one of fastest growing and most exciting companies to work for in the music industry today and has established a reputation for providing excellent product support and customer service. Responsibilities Accurately enters and processes orders submitted by dealers as well as sales staff in the field Answering customer inquiries with a professional manner and attitude Responds to emails from sales staff and dealers Assists customers with returns and replacements Provides dealers with accurate pricing and delivery information Updates dealer accounts Establishes rapport with customers to ensure that all dealers feel important and valued Cleary defines dealer issues and helps find resolutions Escalates issues or concerns to the appropriate people when clear resolutions are not available Monitors orders issued with scheduled shipment dates to ensure deliveries are on time Works with purchasing personnel to help meet customer delivery requirementsObtains a thorough knowledge of all Eastman instruments and accessories Recommends alternate products based on cost, availability, and specification Actively participates in improving our processes Qualifications Previous music industry sales and/or customer service experience is preferred Excellent verbal and written communication skills Basic computer knowledge in Windows and Excel Ability to multitask A high level of critical thinking/problem solving skills Ability to work in a fast-paced production setting Must be able to learn quickly in a constantly changing environment Excellent Organizational and time management Employment Type Full-time position (minimum 40 hours per week) On site only (There is no option for remote work for this position) Benefits Medical, Dental, Vision, Matching 401(k), Paid Holidays and Vacation Please, no unsolicited phone calls. #J-18808-Ljbffr Eastman Music Company