Nyanja Interpreter

Position Overview The Nyanja Telephone Interpreter will handle calls on demand, rendering meaning between Nyanja and English speakers across a range of industries including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The role is independent contractor and works from home. Essential Job Functions Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. Maintain a professional demeanor and remain calm during sessions, including emergency situations such as 911 calls. Maintain punctuality, availability, and client‑compliance throughout work hours. Follow client instructions in compliance with protocol and ensure client expectations are met with the LEP, while avoiding unsolicited interaction. Understand industry terminology for Medical, Insurance, Finance, Law, and demonstrate cultural sensitivity. Manage highly emotional or stressful calls, staying on calls for extended periods as needed. Adhere to company standards of service within a dynamic environment. Qualifications Fluency in Nyanja and English with strong cultural competency. Excellent listening, retention and note‑taking skills for high‑accuracy interpretation. Ability to concentrate, remain detached, neutral and objective when handling sensitive subjects (end‑of‑life, pregnancy termination, vaccination, sexual orientation, gender expression). Education or work experience in language‑related fields such as teaching, assessment, translation or interpretation (preferred). At least 18years old and legally authorized to work in the United States. Must be able to adapt to LLS technology enhancements. High school diploma or equivalent. Ability to read and write the requested languages (highly preferred). Technical Requirements Dedicated personal device (desktop/laptop, tablet, smartphone) with a supported operating system. High‑speed internet connection (download ≥5Mbps, upload ≥3Mbps, ping ≤300ms, jitter ≤30ms). Quiet space free from background noise/distractions. Physical Requirements Operate keyboard, mouse and remain stationary in front of a computer for the majority of the workday. Operate company‑provided software and systems. Manual dexterity to type or write. Lift up to 26lb (approximately 12kg). Employment Type Independent Contractor; no employee benefits. Mandatory post‑offer background check and/or drug screen may be required. Equal Employment Opportunity LanguageLine Solutions is an equal‑opportunity employer and provides reasonable accommodations for qualified applicants/employees with disabilities. #J-18808-Ljbffr LanguageLine Solutions