People Operations Specialist

People Operations Specialist

Manila, Philippines

Relm is the only specialty insurer dedicated to supporting the world's most innovative industries. Whether it's with startups harnessing zero-gravity conditions on the ISS to manufacture blindness-curing retinas, global crypto exchanges democratizing crypto trading, or biotech pioneers using gene-editing technology to advance personalized medicine, Relm works lockstep with innovators to understand and underwrite businesses shaping the future. Relm's team operates out of offices in London, New York, Dubai, Miami, Bermuda, executing market-leading insurance solutions for companies operating in digital assets and web3, AI, the space economy, financial technology, biotech, and more.

What We Are Looking For

As a People Operations Specialist, you will play a critical role in supporting the day-to-day operations of our global People function. Working closely with the Senior Regional People Operations Partner, you will help deliver a seamless employee experience by ensuring the efficient execution of employee lifecycle processes, maintaining the accuracy and integrity of people data across multiple systems, and serving as a trusted point of contact for employees across the business. This role supports a fast-growing, global organisation and requires the ability to effectively manage a high volume of tasks, requests, and stakeholder interactions across multiple time zones. While established processes and procedures are in place, priorities can evolve in line with business needs, requiring adaptability, strong judgement, and the ability to balance competing demands in a dynamic environment.

What You Will Do

Employee Lifecycle Administration: Coordinate and administer onboarding activities for new hires globally. Prepare employment documentation, including employment agreements, onboarding paperwork, and employee records. Ensure all employee information is accurately entered and maintained across HR platforms and systems. Manage employee offboarding processes, ensuring all documentation, approvals, and system updates are completed in a timely manner. Maintain accurate, organised, and confidential employee files and records.

HR Systems & Operations: Act as a key administrator across HR systems, ensuring data integrity and process efficiency. Provide first-line support for employees experiencing HRIS, benefits, or platform access issues. Manage system access requests and coordinate with internal stakeholders to ensure a seamless employee experience. Produce and maintain People Operations reports, trackers, and documentation as required. Support ongoing process improvement initiatives and help identify opportunities to automate and streamline workflows.

Learning & Development: Coordinate internal training programmes, compliance training, and professional development initiatives. Schedule and track participation in online and instructor-led training sessions. Maintain training records and reporting. Support the administration of learning resources and training materials.

Employee Experience & Engagement: Support the planning and execution of employee engagement initiatives, team events, and company-wide programmes. Assist with internal communications and employee announcements. Partner with Marketing and Design teams to produce engaging, high-quality internal communications. Help foster a positive and connected employee experience across a globally distributed workforce.

General People Team Support: Assist with HR projects, audits, policy updates, and departmental initiatives. Maintain and update employee handbooks, policies, procedures, and People Operations documentation. Act as a liaison between the People team and other business functions to ensure effective communication and coordination. Provide flexible support across the wider People function as business needs evolve.

What You Bring To The Table

Required Experience: Bachelor's degree in Human Resources, Business Administration, or a related field. 3–5 years' experience in HR Administration, People Operations, Human Resources, or a similar role. Experience supporting a fast-paced, high-growth, or multinational organisation. Strong experience managing high-volume scheduling and coordination activities. Experience working with HRIS platforms and people systems. Highly adaptable and comfortable working in a dynamic, evolving environment. Strong sense of ownership, accountability, and urgency.

Skills & Competencies: Strong ability to build effective working relationships and manage requests from multiple stakeholders while maintaining professionalism and responsiveness. Excellent organisational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. High level of accuracy and attention to detail when handling administrative and operational tasks. Proactive and collaborative approach, with a willingness to take ownership and drive tasks through to completion. Strong written and verbal communication skills. Solution-oriented mindset with strong problem-solving capabilities. Ability to handle sensitive and confidential information with discretion and integrity. Customer-focused approach with a commitment to delivering an exceptional employee experience.

Preferred Qualifications: Experience supporting a global workforce across multiple jurisdictions. Experience with Paylocity or similar HRIS platforms. Familiarity with MS Office, Monday.com, Paylocity, Greenhouse, or comparable tools. Experience working within remote-first or distributed organisations. MacOS proficiency. Previous experience in insurance, financial services, technology, or other professional services environments.

What We Offer

• 13th Month Pay & Overtime Compensation: Enjoy an extra financial boost with a 13th-month pay, along with overtime pay for any additional hours worked.
• Night Shift Differential: Earn a 10% premium for shifts worked between 10:00 p.m. and 6:00 a.m., recognizing the value of your dedication during off-peak hours.
• Comprehensive Government Benefits: Rest easy knowing you are covered by essential government benefits such as SSS, PHIC, and HDMF.
• HMO Health Coverage: We offer full health coverage with an HMO plan to ensure you and your family are taken care of.
• Internet Allowance: Stay connected with an internet allowance to support your productivity, whether working remotely or in the office.
• Work Equipment Provided: We ensure you have the tools you need for success by providing the necessary work equipment.
• Discretionary Bonus: In addition to your salary, you'll be eligible for a discretionary bonus, rewarding your hard work and dedication.
• Paid Time Off (PTO): Enjoy 15 days of paid leave annually, offering you the flexibility to take time off when you need it most.
• De Minimis Benefits (Monthly): Additional perks to support your daily needs, including:
  • Rice Subsidy: A monthly subsidy for rice.
  • Meal Allowance: A daily allowance for meals during your workdays.
  • Laundry Allowance: Monthly support for laundry expenses

Working Arrangement

This is a fully remote position based in the Philippines, working Eastern Time Zone hours (night shift). Occasional travel to Metro Manila for team meetings, training sessions, or company events may be required (typically monthly or quarterly).

Why You'll Love Working With Us

Diversity and inclusion are a given in this day and age; Relm goes beyond the norm to provide genuine support for our team members. We believe in equipping our staff with whatever arsenal they need to do their best work (see below), and our commitment to staff growth is often cited by members as one of their most highly valued benefits. Relm is a team of innovators redefining what's possible in insurance. With us, you'll launch industry-first programs within an environment designed to be antithetical to traditional insurance and the restraints that come with it. Our forward-thinking attracts forward thinkers.