Manager -Digital Product Management

Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role

We are looking for a passionate, talented, and adaptable product manager to improve existing product and product management practices and help lead the Internal Audit Group (IAG) through a significant people, process, and technology change period.

In this role, you will support the vision, strategy, and roadmap for transitioning IAG and non-IAG stakeholders to a new audit management system, Optro (previously branded as AuditBoard), and iterate on a new resource management tool, Tempus, in a manner that maximizes desired outcomes.

You will join a high-performing and nimble team of product managers and partner with Technology, Auditor, IAG Professional Practices, Product, and IAG Data Analytics teams to enable this vision to directly contribute to the achievement of our strategic objectives.

Responsibilities

Responsibilities

• Develop and drive a product roadmap that meets current and future stakeholder needs.
• Own key stakeholder relationships and supporting the program and change management over large system implementations.
• Own product discovery and improvement by forming hypotheses, defining objectives and key results, and assessing options that best balance cost with benefit to maximize desired outcomes.
• Break down business requirements into actionable product features and technology user stories
• Define MVPs that meet strategic outcomes while balancing innovation and efficiency.
• Monitor and deliver desired outcomes throughout the product life cycle through data analysis and partnering with process owners and Technology colleagues.
• Proper testing and documentation prior to deployments, release communications, post-deployment support, and useable and accurate system design that solves user or stakeholder needs.

Qualifications

Minimum Qualifications

• 3+ years of direct experience in Product Management.
• BA, BS, or equivalent degree in Accounting, Information Systems, Accounting Information Systems, Data Analytics, Information Technology.
• Proven ability to discover opportunities, drive consensus on solutions, and prioritize a backlog.
• Strong knowledge and experience in risk management and control theory including the assessment of risk, evaluation of controls and issue management.
• Excellent communication, organization and collaboration skills.
• Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, drive consensus, and deliver on shared objectives.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
• Proficient in Microsoft Office and experience using automated reporting and analysis tools.

Preferred Qualifications

• Experience with implementing, administering, or robust use of audit management (i.e., AuditBoard / Optro) and or/resource management software.
• PM/PO, Internal Audit, Assurance, or Accounting professional certification (CIA, CPA, CISA, SAFe or equivalent).
• 3+ years of experience in a third-line audit function, second-line function, auditing SOX controls, risk management, or system implementation.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​