Retail Operations Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Retail Operations Manager

Wild Birds Unlimited of Rock Hill & Indian Land, SC | Multi-Store Leadership

Job Type: Full-Time

Reports To: Franchise Owner

Position Overview

Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores.

The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.

Core Values & Leadership Attributes

Our Operations Manager demonstrates:

• An owner-focused mindset, always acting in the best interest of the business
• Honesty and integrity in every situation
• Confidence and managerial courage to address difficult situations professionally
• Strategic and analytical thinking
• A solution-oriented approach to challenges
• A passion for delivering exceptional customer experiences
• Strong organizational and prioritization skills
• Collaborative leadership that builds trust and respect
• Accountability for results and continuous improvement
• Excellent project management and business acumen
• The ability to motivate, coach, and develop high-performing teams

Key Responsibilities

Strategic Leadership

• Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
• Drive store performance by monitoring key performance indicators and implementing action plans.
• Identify opportunities to improve profitability, efficiency, and customer satisfaction.

Store Operations

• Oversee the day-to-day operations of both retail locations.
• Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
• Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
• Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.

Team Leadership & Development

• Assist in hiring, training, and developing strong retail team members.
• Coach staff in providing an excellent customer experience through interactions & store presentation.
• Conduct annual performance evaluations and provide ongoing coaching and feedback.
• Foster a culture of accountability, teamwork, and exceptional customer service.
• Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.

Merchandising & Inventory

• Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
• Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
• Review merchandising execution and provide coaching as needed.

Marketing & Community Engagement

• Execute marketing plans in partnership with franchise owner.
• Assist with community engagement initiatives.

Additional Responsibilities

• Support franchise owner with special projects and operational initiatives.
• Perform other duties as assigned to support the continued growth and success of the business.

Qualifications

Required

• 5+ years of retail management or multi-unit leadership experience.
• Demonstrated success leading and developing high-performing teams.
• Excellent communication, organizational, and problem-solving abilities.
• Experience interpreting business metrics and using data to drive decisions.
• Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
• Valid driver's license and the ability to travel regularly between store locations.

Preferred

• Multi-store retail management experience.
• Experience in specialty retail or franchise operations.
• Familiarity with inventory management software such as ERPLY.
• Passion for birds, nature, gardening, conservation, or outdoor living.

Salary $45-55k/year

Benefits

• Two weeks PTO.
• 401k.
• Medical insurance stipend.

  Why Join Wild Birds Unlimited?

Wild Birds Unlimited is more than a retail store—we inspire people to connect with nature and enjoy backyard bird feeding. As Operations Manager, you'll play a key leadership role in growing two successful stores, developing outstanding teams, and making a meaningful impact in the communities we serve.

If you're a collaborative leader who thrives on developing people, improving operations, and driving business results, we'd love to hear from you.

Apply today by submitting your resume and a brief cover letter highlighting your leadership experience and why you're interested in joining our team.