Luxury Jewelry Sales Manager

Job Description

Job Description

We’re hiring an all-star sales manager to lead our team and help us hit our sales goals. You’ll cultivate and motivate your team, identify targets and goals, and evaluate sales performance to ensure our success. The ideal candidate is a natural leader, a team player, and loves taking on new challenges. Compensation:

$90,000 - $125,000 yearly

Responsibilities:

• Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs to make sure they’re successful
• Identify new sales opportunities, emerging markets, and lead generation programs to keep us growing
• Maintain long-lasting customer relationships and manage customer complaints to ensure we are meeting their needs
• Set our sales strategies and sales objectives to achieve our sales goals
• Evaluate the team’s sales performance and offer advice on continuous improvement

Sales Leadership & Revenue Growth

• Lead, coach, and motivate the sales team to consistently meet and exceed sales targets
• Monitor daily, weekly, and monthly sales performance and implement strategies to drive results
• Develop and execute sales plans, promotions, and client outreach initiatives
• Analyze KPIs and sales metrics to identify opportunities for growth

Team Development

• Recruit, train, and mentor sales associates to enhance product knowledge and selling skills
• Conduct regular performance reviews and provide actionable feedback
• Foster a culture of accountability, collaboration, and excellence

Operations & Compliance

• Oversee daily store operations, including opening/closing procedures and security protocols
• Ensure compliance with company policies, procedures, and ethical sales practices
• Collaborate with senior leadership on budgeting, forecasting, and business planning

Buying, Repairs & Service Coordination

• Oversee gold, silver, and estate buying from the public, ensuring fair pricing and strong margins
• Work closely with jewelers to manage repair intake, timelines, and quality control
• Communicate clearly with clients about repair expectations and completion

Qualifications:

• 3-5 years of experience in sales management as a sales executive or in a leadership role in the sales department
• Must possess a bachelor’s degree in business or a similar major

• 3–7+ years of retail sales experience, preferably in jewelry or luxury goods
• Proven track record of achieving and exceeding sales targets
• Exceptional interpersonal and communication skills
• Strong leadership, coaching, and team-building abilities
• High level of professionalism, integrity, and attention to detail
• Previous leadership experience in a small business or boutique environment strongly preferred
• Strong knowledge of diamonds, gemstones, and precious metals (GIA certification a plus)
• Experience with custom jewelry, repairs, or buying from the public is highly desirable

About Company

We’re a third-generation family-owned business. We love what we do. And what we do best is make customers happy by providing unparalleled service and exceptional workmanship. All of our design and repair work is done in-house. Our staff includes a certified appraiser, a graduate gemologist, master jewelers, and a knowledgeable sales team. Whether we’re repairing a treasured piece of jewelry, redesigning one for a fresh contemporary look, or creating a distinctive custom design, our elite staff will guide you through the process.