Manager, Client Management

Manager, Client ManagementThe Manager, Client Management is responsible for the successful activation of campaigns for Influential's Publicis Groupe clients. The Manager plays an important role in activating Influential's ways of working to support successful influencer marketing campaigns. Success in this role requires clear understanding of Influential's process for campaign activation, strong organizational skills, attention to detail and client service excellence.ResponsibilitiesClient & Agency ManagementPartner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationshipsMaintain strong knowledge of assigned agencies and clientsSupport collection of campaign data and content for to client reviews, QBRs, and milestone presentationsExecution & Operational ExcellenceOversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectivesOversee Specialists in managing campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaignImplement Influential client management processes, tools, and ways of workingOversee Specialist in coordinating monthly billing reconciliationGrowth & CollaborationBe a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accountsContribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accountsPerformance & Client SuccessManage campaign performance with limited creator challenges throughout the processSupport the day-to-day management of Specialist in campaign executionDeliver client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-throughTeam Leadership & DevelopmentLook for opportunities to lead and mentor Client Management junior team membersDeliver professional client correspondence, meeting composure, time management, and interpersonal skillsAttend Client Management Department meetings and cross-functional collaboration forumsExemplify professional appearance and presence including on camera in all meetings internal and externalIndustry & Professional GrowthActively seek out at least 2 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticalsParticipate in client and internal meetings as needed, including occasional travelQualifications & Experience5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystemsProven experience supporting management of client accountsFoundational understanding of influencer marketing, branded content, and performance-driven campaignsExcellent communication, organizational, and team management skillsAbility to manage multiple priorities with attention to detail, resilience, and professionalismTravel & Work ExpectationsTravel required for select client and internal meetingsHybrid work environment with in-office presence encouraged 1x per week or as needed (pending location)Additional informationOur Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io your information will be kept confidential according to EEO guidelines.Compensation Range: USD $90,000.00 - USD $100,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/15/2026.