Business Systems Technical Lead

Company OverviewIridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.What We’re Looking For:If you are an experienced Business Systems Analyst, you will be excited about the Business Systems Technical Lead opening with Iridium on our Enterprise Applications team! As a Business Systems Technical Lead, you will provide technical expertise, guidance, and oversight for the implementation, configuration, and support of key business systems. You will collaborate closely with business and IT teams to ensure seamless integration and optimization of enterprise applications, troubleshoot complex issues, and drive strategic improvements to enhance operational efficiency. The ideal candidate will possess strong leadership skills, technical knowledge, and a deep understanding of business systems and processes.What You’ll Do:Lead the technical direction for business systems, overseeing system configuration, integration, and troubleshooting; Provide mentorship and guidance to junior team members and stakeholdersOversee the integration of business applications and ensure seamless communication between systems through APIs, middleware, or other solutionsWork closely with business users, project managers, and IT teams to understand business needs and translate them into technical solutions that align with organizational goalsContinuously monitor the performance of business systems and identify opportunities for optimization while mitigating technical risk; Recommend and implement improvements, following best practices, to enhance system functionality, efficiency, and scalabilityLead and manage projects related to business system implementations, upgrades, and enhancements; Ensure project timelines, deliverables, and budgets are met while minimizing disruption to business operationsAct as the go-to technical resource for troubleshooting complex system issues; Lead efforts to resolve system errors, integration issues, and other technical challengesDevelop and maintain technical documentation for system configurations, integrations, and processes. Ensure the team follows best practices in system configuration, testing, and deploymentProvide training and knowledge transfer to business users and internal teams; Ensure users have the necessary tools and understanding to use the systems effectivelyEnsure that business applications comply with company policies, regulatory requirements, and security protocols; Implement solutions that protect sensitive data and adhere to organizational standardsCollaborate with external vendors for system support, upgrades, and integrations; Manage vendor relationships and ensure solutions meet business and technical requirementsGuide team on technical best practices and coding standardsConduct code reviews to ensure quality standards are metResearch, inquire, and inform Enterprise Applications team of trends in technology and recommend and work with management to implement solutions that will enhance processes and efficiencyWhat You’ll Need to Succeed:Bachelor’s degree in Computer Science, Information Systems, or related field5+ years of relevant experience with software applications and systemsExperience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutionsExperience in leading technical aspects of projects, including system rollouts, upgrades, and integrationsProficiency in database management (e.g., SQL, relational databases) and reporting tools (e.g., Power BI)Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organizationPossess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutionsBe comfortable managing upward, including being a proactive communicator and asking for help when neededHave confidence and be able to establish meaningful relationships with your manager and members of your teamMust be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when neededBe active in seeking out ways to continuously improve yourself and gain new knowledgeThings That Would be Great if You Brought to the Table:Relevant certifications in business systems, project management, or technical fields (e.g., PMP, Microsoft Certified Solutions Expert)Experience with cloud-based enterprise applications and services (e.g., AWS, Azure)Experience with project management methodologies (e.g., Agile, Waterfall)Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementationsWe’ll also need you to:Willingness to work after hours as needed, up to 25% of the time, for critical support and scheduled system changesWork a hybrid schedule that includes 3 days in office and 2 days from homeBe a US CitizenWork environment:This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work.Under Iridium’s Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.Additional InformationThis job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.Base Pay Range: $90,000 - $120,000 USDActual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks. Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.Job SummaryCategory: Information TechnologyWorker Category: Regular Full-Time[F]