OPERATIONS SERVICE SUPERVISOR (DELIVERY DRIVERS) - MIAMI

Job Description

Job Description

Who We Are…

  With over 50 years of experience, and several CITY HOME and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY HOME continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY HOME, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY HOME team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!  

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values : Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What This Role Is…

As a Service Supervisor , the primary function of this position is to manage our deluxing process, team performance, and adherence to standardized work. This position will also provide one-on-one coaching, training, conduct performance reviews, and manage a team on a daily basis. The Service Supervisor will lead effective meetings, analyze all opportunities and recommend ways to improve efficiency, customer satisfaction, and reduce costs. Your contributions will ensure the success of the Operations Department at CITY HOME.

Position Title:  Service Supervisor

Reports To:      Service Manager

Location:          Miami, FL

Department/Sub-Department: Operations Service Department/Group 2

Estimated pay range:  $57,000-65,000

What You’ll Do…

As a Service Supervisor, your primary responsibility will be to:

• Owns problem solving activities in order to identify root causes of the problem to set the right countermeasures in order to enhance productivity. Provides continuous improvement in all processes and eliminates waste. Requires critical thinking and has discretion to make changes as needed to achieve targeted goals and improve KPIs. 
• Motivates and coaches associates by providing regular feedback to develop skills, improve weaknesses, and enhance strengths. Builds rapport with associates and empowers them to take on more responsibility in order to increase productivity and morale. 
• Positively engages and encourages the Service Technicians in order to expand their knowledge and improves their performance. Collaborates and communicates professionally with internal/external departments, customers, and management.  
• Prepares and meets with associates and team leaders to discuss any deviations from standard work. Meets with management to discuss planned actions to achieve goals for the day, brings up problems, and discuss countermeasures. Reviews KPIs and provides suggestions to better the process.

What We’re Looking For…

• Competencies and Job Specific Skills
• Services & Develops Others
• Effective Communicator
• Speaking effectively/Listening attentively
• Decision Making/Judgment
• Identifying and solving problems

What’s Required…

• CAP no higher than a 1st Corrective (internal associates)

• Education & Work Experience:
  • Bachelors Degree, degree in business management or related field preferred
  • One to Two years of warehouse experience
• Work Environment & Schedule:
  • 5-day work week (Tuesday - Saturday with flexibility to accommodate business needs, i.e. covering afternoon shift, holidays, etc.)
  • 20% of Travel (Following delivery trucks for audits)
• Physical Requirements:
  • Lifting up to 75lbs, bending, prolonged standing and walking
• Technology Requirements:
  • Basic knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Google Suite (i.e. Docs, Sheets, Slides, etc.)
• Certifications / Licenses
  • Reliable transportation with Valid Florida drivers’ license

What Benefits You’ll Receive…

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Employee Resource Groups (ERGs)
• Flexible Environment
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

  Are You Excited?…
Here are your next steps:

• Apply
  Submit your application and resume
• Application Review
  A CITY HOME Recruiter will carefully review your qualifications
• Virtual Interview
  Complete your short video interview with our AI Virtual Assistant
• Recruiter Review
  Your interview will be reviewed by a recruiter
• Recruiter Follow up
  A recruiter will contact you by phone to discuss next steps and answer any questions you may have
• Hiring Manager Interview
  Meet with the hiring manager for an in-person interview

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.