Check Resolution Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Who are we? What do we do? Company Overview:Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.What’s the culture like at Proctor Loan Protector?At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.What can I expect from working at Proctor Loan Protector?Fun work environment with a variety of workBeing part of a teamCareer growthAbility to highlight your skillsFeel valuedGreat benefits, pay and cultureTell me more about this role, what would I be doing?The Check Resolution Manager will be responsible for overseeing the Check Resolution teams in Troy, Solon and Daytona. The manager must be able to analyze daily processes and procedures to ensure internal controls are in place along with appropriate fraud prevention measures. In addition, the manager will ensure the vendor is following established protocols. The manager will work with Treasury to resolve any issues and improve processes. This position includes making decisions, delegating work, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.Essential Duties and Functions: include the following. Other duties may be assigned.Manage, coach, and mentor staffMaintain standardized procedure manuals built on experience, regulation and factCreate and maintain reports showing errors and work yet to be completedAnalyze error trends and distribute to the appropriate team leaders for coaching in addition to the training teamReview workloads to make sure work is distributed fairlyPerform internal audits to ensure all work is being completed accuratelySupervise internal leadership regarding direction and understanding of daily responsibilities Delegate work to personnel as necessaryManage team attendance and timecards in WorkdayCoach and deliver corrective actionsWrite and perform yearly performance appraisalsPursue a course of personal, professional developmentAssist with special projects as needed and acting as a backup within the departmentCompetencies:Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.Coaching/mentoring—the individual works with team members to help improve their capabilities and performance.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required:High School Diploma/ GEDMust have excellent attendance and no prior disciplinary action(s)Ability to work holidays and overtime as requiredMust be proficient with MS OfficeMust be proficient with MS Excel formulas and macrosMust be proficient with MS AccessPreferred:• Associate’s or Bachelor’s degree in a business or financial related discipline• 4 – 6 years experience in accounting and/or insurance• 2 – 4 years experience in a team lead or supervisory position NotaryPhysical Requirements Necessary on a Regular Basis:1. Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day2. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day3. Vision sufficient for use of a computer monitor4. Sedentary position. Ability to sit at a desk 7-8 hours per day5. Worker not substantially exposed to adverse environmental conditionsPay Ranges:Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.EEO Statement:The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. #J-18808-Ljbffr Brown & Brown, Inc.