Technical Support Engineer - Service Management (W2)
SIDRAM TECHNOLOGIES
Technical Support Engineer - Service Management (W2)
Location: Santa Clara, CA (Hybrid) – 2‑3 days onsite per week.
Base pay range: $30.00/yr - $35.00/yr (salary determined by skills and experience).
Position Overview
We are looking for an experienced Support Engineer passionate about excellence. The Technical Support Engineer will manage and resolve challenging ServiceNow issues for partners and customers. Responsibilities include:
- Owning and resolving daily technical support cases submitted by customers.
- Debugging JavaScript and custom code on the ServiceNow platform.
- Using internal ServiceNow tools to diagnose and resolve unexpected behaviors.
- Providing clear, technical guidance to customers in a customer‑facing role.
- Collaborating with teammates and potentially expanding into additional responsibilities for career growth.
Required Skills
- Strong understanding of JavaScript, Java.
- Experience with relational databases such as MySQL.
- Solid object‑oriented programming skills in JavaScript.
- Experience with dynamic HTML components (CSS, XHTML).
- Linux/UNIX experience.
- Excellent written and verbal communication; ability to articulate complex solutions.
- Strong commitment to quality and customer service.
- Proficiency in ServiceNow platform preferred; fundamental ITIL knowledge desirable.
Preferred Experience
- Angular experience.
- Knowledge of web application stack components.
Interview Process
- First round: 30‑45 minute monitoring phone interview (behavioral and technical).
- Final round: 1.5 hour panel interview with 2‑3 engineers and hiring manager.
Contact
Steve – IT Services | Development | Staffing
Email: View email address on click.appcast.io | Direct: View phone number on click.appcast.io
E‑Verify® is a registered trademark of the U.S. Department of Homeland Security. SIDRAM TECHNOLOGIES participates in the Employment Eligibility Verification Program (E‑Verify) offered by USCIS.
#J-18808-LjbffrVacancy posted 2 days ago
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