Finance Support Specialist

Finance Support Specialist

Alpharetta, GA

PlayOn! Sports is looking for a Finance Support Specialist to provide a high level of support to our customers including schools and fans using PlayOn! for digital ticketing. This position will work independently on projects, from conception to completion, and handle a wide variety of activities. The Finance Support Specialist will utilize advanced troubleshooting techniques to address customer concerns ranging from basic questions to critical/time-sensitive issues. We are looking for someone who is driven to instill confidence in our customers, build their trust in PlayOn! Sports as a valued partner and have a significant impact on our customers' experience through effective engagement.

In this role, you can expect to:

• Interact with customers via email and phone to handle any requests and troubleshoot financial issues proficiently and consistently
• Maintain high customer satisfaction with a primary focus on providing the best customer support to both schools and their fans
• Consistently respond to customer inquiries in a timely manner based on established department SLAs
• Prioritize relationship with schools, listen to their needs and custom-tailor responses to questions
• Ability to perform simple financial account reconciliations at customer requests.
• Quickly identify when financial issues are more complex and gather appropriate information to triage to a senior member of the support team
• Analyze and report product malfunctions, appropriately escalating issues to a senior member of the finance team.
• General understanding of banking functions

To thrive in this role, you have:

• At least 1 year of experience in a customer support or financial customer service related role
• Bachelor's degree in finance, marketing, sales, communication, or equivalent experience
• Exceptional verbal and written communication skills
• Ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about finance and helping customers achieve success
• High-level performer who excels in both a team and individual environment
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Ability to clearly communicate customer needs to technical support staff and communicate case details to customers and/or management
• Ability to perform in a fast-paced environment, paying close attention to detail

How You Play:

• Ownership over Participation: You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars: You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort: You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity: You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.

We built our technology for the people who live and breathe high school athletics the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn:

Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. Our culture is built on accountability, collaboration, growth, and fairness. We don't just show upwe show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every daybecause we know that's how we win as a team.

The Benefits We Offer:

Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open PTO policy 401K plan with company match Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate