Accounts Payable Specialist

Accounts Payable / Customer Service Representative

The Accounts Payable Representative supports the finance and customer service functions by managing invoice intake, maintaining accurate vendor and customer records, and providing responsive support to internal and external stakeholders. This role processes customer orders in the ERP system, assists with purchase order and receipt matching, and works closely with teams across the organization to resolve billing, shipping, and documentation issues in a timely and professional manner.

Responsibilities

• Support the Accounts Payable function by handling invoice intake, coding and routing invoices for approval, and following up on exceptions to ensure timely resolution.
• Assist with purchase order and receipt matching documentation, ensuring that all supporting records are accurate and complete.
• Maintain accurate customer and vendor information in the ERP system, including contact details, bill-to and ship-to addresses, remit-to information, payment terms, and address updates as permitted, to support responsive service and transaction accuracy.
• Meet monthly key performance indicator (KPI) goals related to customer response time, quality and accuracy of work, timely resolution of inquiries, and Accounts Payable metrics such as invoice cycle time and exception resolution.
• Provide responsive, professional customer support via phone and email, taking ownership of inquiries from initial contact through resolution.
• Handle customer inquiries related to order status, shipping, returns and credits, documentation requests, and invoice copy or backup requests as applicable.
• Communicate clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items.

Essential Skills

• High school diploma or equivalent.
• Strong customer service mindset with the ability to communicate clearly and professionally in both written and verbal forms.
• Ability to remain professional under pressure and de-escalate issues while driving them to resolution.
• Quick learner with the ability to navigate new systems and follow defined processes, controls, and approval workflows.
• At least one year of customer support or order entry experience, with exposure to accounts payable or invoice processing (invoice intake, matching support, and exception follow-up) preferred or equivalent transferable experience.

Qualifications

• Experience in accounts payable, invoice processing, or related finance support roles.
• Hands-on experience with SAP or other ERP platforms for order processing and vendor or customer maintenance.
• Demonstrated ability to meet performance metrics such as response time, accuracy, and timely issue resolution.
• Experience collaborating with cross-functional teams such as Shipping, Sales, Operations, and Finance.
• Strong organizational skills and the ability to manage multiple inquiries and tasks simultaneously.
• Comfort working with defined processes, controls, and approval workflows in a structured environment.

Job Type & Location: This is a Contract position based out of Pontiac, MI.

Pay and Benefits: The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Pontiac, MI.

Application Deadline: This position is anticipated to close on Jun 1, 2026.