Accounts Receivable Administrator

Job Description The role involves supporting the billing/accounts receivable operations. You will manage a shared billing inbox, generate invoices (including restoration/Xactimate and labor & material), support collections activities, and handle mortgage endorsement/progress inspection workflows to accelerate cash collection. Responsibilities Monitor and manage the shared billing group inbox using Google, ensuring invoice requests from the previous day are completed. Create and send invoices to clients and insurance carriers, and post invoices in the ERP system (JDE). Handle both quick posting invoices using Xactimate and more detailed labor & material invoicing, utilizing Excel templates and/or Salesforce if implemented. Participate in collections processes and meetings, supporting follow-up actions to ensure timely payments. Manage mortgage endorsement and progress inspection coordination to release insurance funds, involving frequent follow-up with mortgage companies and a strong focus on customer service. Maintain the accuracy and quality of invoice support documentation and billing spreadsheets. Generate and send accurate invoices to customers, ensuring billing aligns with contracts, pricing, and terms. Receive, record, and apply various forms of payments (checks, ACH, wire transfers, credit cards) and reconcile payments against open invoices. Work with customer mortgage companies to submit documentation, schedule site inspections, and get insurance checks endorsed by lienholders. Monitor aging reports and follow up on past-due accounts, communicating with customers to resolve payment issues and negotiating payment plans when necessary. Reconcile customer accounts and investigate discrepancies, maintaining accurate and up-to-date account records. Prepare accounts receivable aging reports, help manage jobs in progress reports, assist with month-end and year-end close processes, and maintain records in accounting systems (Oracle & CRM). Answer office phone lines, take new leads, connect current customers to their representatives, and answer AP/AR-related questions. Help document in the CRM system and collect customer insurance information. Essential Skills At least one year of experience in Accounts Receivable, billing, or accounting support. Experience working in an ERP/accounting system (JDE preferred, not required). Proficient Excel skills (templates and formulas), maintaining accuracy without constant correction. Comfortable with frequent phone follow-up and customer service, particularly within mortgage/insurance workflows. Ability to learn quickly with training and work independently. Additional Skills & Qualifications Experience in accounts receivable collections and data entry. Proficient in Excel pivot tables. Work Environment The position is based in the Troy office, which is a clean and up-to-date environment where the administrative staff operates. The work schedule is Monday to Friday, from 8 AM to 5 PM, with an average of 5 hours of overtime per week. Job Type & Location This is a Contract to Hire position based out of Troy, MI. Pay And Benefits The pay range for this position is $20.00 - $23.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy, MI. Application Deadline This position is anticipated to close on May 22, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. #J-18808-Ljbffr Aston Carter