Contract Membership Specialist [Remote]

Job Responsibilities:

• Utilize Model N Revenue Manager to Maintain the Membership Life Cycle of Large Organized Customers (LOC). This includes contract membership activities surrounding new eligibility and continued maintenance such as movement, additions, and deletions.
• Works independently with Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers.
• Processes Master Data requests within SAP iShift according to business rules for Vaccines accounts.
• Resolve membership affiliation and inquiries from account management teams.
• Monitor Revenue Manager platform and boundary systems to confirm data accuracy.
• Responsibility for managing daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools, including Revenue Manager, MicroStrategy, and boundary systems.
• Communicate and resolve membership discrepancies with internal and external customers; resolve inquires, maintain synchronization and integrity of membership.
• Create, maintain, and support a collaborative environment with external customers and internal business partners.
• Responsible and accountable for data compliance activities within membership and the oversight and execution of applicable processes and business decisions to achieve compliance.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with Client’s Account Management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
• Comply with SOX and Government Pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.

Skills:

• Model N,
• Contracting,
• Rebate,
• SAP,
• Membership,
• SAP iShift

Education/Experience:

• Bachelor’s degree required.
• Model N and SAP iShift experience preferred.
• Experience in Contracting, Membership or Pricing preferred.
• Change and growth mindset with high degree of independence and adaptability to changing environments.
• Critical thinking and problem-solving mindset.
• Strong analytical thinking, Excel, and implementation skills.
• Excellent written/oral communication skills. Ability to communicate effectively and professionally.
• High level of attention to detail and accuracy.