General Manager, Guitar Hotel

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: Job Summary Under the supervision of the Property President and/or the SVP/General Manager, the Guitar Hotel General Manager works in partnership with local leadership to drive the development and implementation of strategic initiatives that position the hotel for sustained success. The General Manager is responsible for cultivating an exceptional environment characterized by professional service excellence, ensuring the engagement and satisfaction of team members and guests. Essential Functions Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock departmental policies and procedures. Provide strategic leadership and oversight for the Guitar Hotel operation and seamless alignment of the hotel’s culture, mission, values, and quality standards to ensure consistent delivery of Forbes 5-Star service and operations. Overall accountability for the Guitar Hotel’s financial performance, brand integrity, operational excellence, and strategic direction. Resort-wide management of the luxury service team, including VIP Services, Concierges and Spa/Salon. Set clear performance expectations, lead by example, and hold team members accountable for achieving goals within agreed timelines and standards. Responsible for training programs that ensure all team members possess the technical knowledge, soft skills and behavioral standards required to deliver the highest level of exceptional service. Proactively address operational issues, risks, and liabilities, communicating effectively with leadership to ensure resolution and alignment. Develop and manage the property’s annual operating budget, capital expenditure plan, and cash flow strategies. Analyze financial performance, identify opportunities for improvement in cost control, productivity, and revenue generation, and adjust strategies accordingly. Monitor and evaluate sales, revenue, and expense performance, ensuring alignment with targets and making informed adjustments as needed. Prepare and execute comprehensive strategies to optimize property performance in alignment with Hard Rock brand standards. Establish and communicate clear operational goals, ensuring all employees understand their role in achieving these objectives. Regularly assess competitive market activities and adapt strategies to maintain a competitive edge. Protect and enhance the property’s asset value through robust maintenance programs and capital investment strategies. Evaluate the condition of property assets, conducting thorough analyses to prioritize capital expenditure needs. Attract, recruit, and retain top talent, fostering a culture of excellence and professional growth. Train, coach, and mentor the executive team, managers, and employees, guiding them toward achieving career goals and maximizing potential. Cultivate, train and adhere to a 5‑star experience. Recognize and reward outstanding performance while addressing gaps to drive continuous improvement. Promote a positive, inclusive work environment, ensuring all employment practices are compliant with policies and regulations. Conduct regular staff meetings to communicate updates, implement new initiatives, and address areas for improvement. Drive exceptional guest experiences by exceeding expectations in service and product quality, building brand loyalty and guest satisfaction. Oversee adherence to property policies, procedures, and health and safety guidelines across all departments. Monitor quality assurance scores and guest feedback, taking corrective action as necessary to uphold Hard Rock standards. Build and maintain positive relationships with key clients, owners, investors, and community stakeholders. Actively participate in philanthropic initiatives and represent the organization at industry events and trade associations. Uphold the Hard Rock brand’s reputation through ethical practices and by ensuring the successful implementation of brand and business initiatives. Perform other job‑related duties as requested. Qualifications Requires a BS/BA degree in Hospitality Management or another related field. Master’s degree preferred. Minimum of ten (10) years hotel experience including five (5) years at department head level. A minimum of 5 years professional experience within 5‑star hotel rooms. Hands‑on experience in the successful opening and launch of 5‑star hotels. Proven expertise working with lifestyle hospitality brands. Demonstrates stability in roles, maintaining an average tenure of at least 3 years in each position. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge, Skills, and Abilities Ability to multi‑task efficiently in a high stress, fast paced environment. Strong interpersonal skills, displays empathy, authenticity and vision, team oriented and enjoys working with and assisting people. Motivate and inspire team members to foster trust and drive action. Ability to effectively communicate in one‑on‑one, small group, and large group settings. Ability to establish and maintain an effective working relationship with management, employees, and vendors. Ability to maintain confidentiality of sensitive information. Effective listening abilities with strong judgment skills to make critical on‑site judgement. Ability to plan, organize, and execute multiple projects within established timelines. Must be able to present information in clear, concise terms. Detail oriented and demonstrated problem solving skills. Excellent customer services skills. Professional appearance and demeanour. Ability to communicate effectively in English, in both written and oral forms. Proficiency in the following systems and programs: Excel, Word, PowerPoint, and Outlook. Develop and administer goals, objectives, and procedures. Make unpopular and/or difficult decisions which benefit the organization in the short and long term. Be a strategic, analytical, ethical, and effective motivator. Forecast changes in the economic climate and/or profits and react accordingly. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Interpret and apply federal, state, and local policies, laws, and regulations. Be flexible to work varying shifts and time schedules as needed. Physical Demands Ability to move throughout the business (standing, walking, kneeling, bending) frequently during shift. Ability to make repeating movements of the arms, hands, and wrists for computer work. Ability to sit for prolonged periods of time. Ability to occasionally move objects (lift, push, pull, balance, carry) up to 20 pounds. May be exposed to casino related environmental factors including, but not limited to, second‑hand smoke, excessive noise, and constant exposure to public. Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). #J-18808-Ljbffr Hard Rock International