Director of Restaurants - Social Dining
Wynn Resorts
Company Description Job Description Key Responsibilities Daily Operations
- Ensure the venue runs according to established operating policies and procedures
- Manage the venue cost-effectively and efficiently within the budget
- Develop and implement an innovative business strategy to maximize revenue, decrease expenses, and increase staff productivity
- Prepare, present, share, and discuss daily reports to venue management/executive team
- Prepare floorplans, conduct pre-shifts, communicate to chefs/staff about operational details, and handle VIP services on a nightly basis.
- Manage restaurant administrational duties
- Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
- Manage the research, development, and implementation of new ideas (products, service techniques, environmental additions) to ensure the venue remains competitive and relevant
- Monitors fiscal budgets and the long-term development of the operation, regarding revenue, costs, hourly labor and other expenses, in accordance with Wynn Las Vegas Standards
- Conduct menu engineering, sales analysis on a regular basis and recommend areas to minimize costs and maximize revenue
- Work closely with the partners/venue Executive Chefs to create new food items that are within the parameters of the concept
- Correct any deviations from service procedures swiftly through on the job training, one on one's, and testing.
- Conduct daily briefings and disseminate company information to the restaurant management team, while listening and noting feedback to improve in the operation.
- Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunity
- Populate nightly reports and record daily details of operation for executive team to review
- Assist and perform duties assigned by the (direct report)
- Identify and anticipate customers' needs and expectations, while fulfilling Wynn's Brand Values.
- Accommodate all special guest engagements or celebrations, extending offers to amplify the experience.
- Request feedback and gather specific information (cleanliness, food quality, service) concerning the dining experience.
- Be knowledgeable in all facets of the work environment (hotel, other departments, etc.) to ensure all guest inquiries are handled properly.
- Address all guests' requests (verbal, on-line, Medallia, etc) and handle complaints in a satisfying and timely manner.
- Provide feedback to guests' recommendations and share their ideas with staff and management and include in planning and operations
- Provide personalized service to media and VIP guests, ensuring all pertinent departments in the operation are aware of these individuals and their notes.
- Provide supervision, direction, and leadership to the management team/staff to achieve and exceed department goals
- Delegate tasks equitably among the restaurant management team, while pushing them to grow and learn different things in the operation
- Develop and share with the team the vision for the venue, customer service goals, and financial objectives
- Coach, motivate, counsel and evaluate management staff and encourage their participation in decision-making
- Aid in staff hiring, training, and development for both managers and line-level positions
- Identify and develop each Team Members individual strengths to maximize team performance, while correcting any weaknesses to also promote accountability.
- Create operational manuals and relay proper information to all departments to ensure all employees are on the same page and holding team members accountable for their actions.
- Provide testing (written, verbal, instructional) to all Team Members to ensure important information is being understood
- Assess service standards and arrange training sessions and refresher courses for management staff in coordination with the outlet trainer
- Promote a work environment where employees feel valued, appreciated, involved, equal and safe, and respected.
- Consistently review, modify, and implement changes to all relevant operational avenues (menus, service, costs) to amplify profitability
- Continually think of creative ideas to enhance the restaurant's image, service standards, and revenue streams on a daily basis
- Interact with other pertinent departments within the hotel to ensure assistance is always provided when needed
- Attend department and inter-department meetings and share relevant information
- Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications between all departments.
- Adhere to the company policies and procedures and comply with the Code of Conduct
- Follow SNHD health and OHSA safety standards, while striving for constant improvement to avoid health and injury hazards for our guests and employees alike.
- Requires a minimum of five years of experience in a similar supervisory position within a social dining, high volume restaurant, preferably in a luxury resort or high-end restaurant group.
- Must be in English and proficiency in a second language is a plus.
- Must have excellent knowledge of food, beverages, cost control, and reporting (P&L's)
- Must be able to obtain and maintain any licensing or active work cards pertinent to the job, including but not limited to a valid health card, hearing test, or alcohol awareness card.
- Requires a high school diploma or above; and a bachelor's degree in hospitality management is preferred
- Proficient in Microsoft Office, Outlook, POS (Micros), purchasing software, warehouse requisition software, time-keeping software, SevenRooms host system (or relatable host system)
- Must be able to maintain a clean and professional appearance, adhering to the Wynn standards
- Experience with social dining/standalone restaurants food and beverage operations (ideally service, culinary and beverage)
- Passion and knowledge for service, food and beverage
- Must possess outstanding leadership, organizational, interpersonal and administrative skills, as well as excellent attention to detail with a true focus on the entire guest experience
- Self-motivated, organized, confident, friendly and polite
- Team player who responds quickly to demands and thrives in a high-pressure work environment
- Able to work all shifts and be flexible regarding work schedules according to business demands.
- Previous experience managing employees using a Collective Bargaining Agreement is preferred.
Vacancy posted 4 days ago
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