Receptionist Front Desk

Job Description

Job Description

Job Summary

Best Western is seeking a friendly, professional, and dependable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating an exceptional guest experience. The ideal candidate has excellent customer service skills, enjoys working with people, and can thrive in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests with a friendly and professional attitude.
• Perform guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, respond to guest inquiries, and make reservations.
• Process payments, issue receipts, and balance cash transactions.
• Assign guest rooms and manage room availability using the hotel property management system.
• Respond promptly to guest requests and resolve concerns professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are guest-ready.
• Maintain accurate guest records and follow hotel policies and procedures.
• Handle reservations, cancellations, and modifications.
• Monitor the hotel lobby and ensure a clean, welcoming environment.
• Follow all safety, security, and emergency procedures.
• Assist with administrative tasks and other duties as assigned.

Qualifications

• Previous hotel front desk, hospitality, or customer service experience preferred (training available for the right candidate).
• Excellent communication and interpersonal skills.
• Basic computer skills and ability to learn hotel management software.
• Strong problem-solving and multitasking abilities.
• Professional appearance and positive attitude.
• Reliable, punctual, and able to work independently.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Must be authorized to work in the United States.

Schedule

• Full-time and Part-time positions available.
• Day, evening, and overnight shifts available.
• Weekend and holiday availability required.

Benefits

• Competitive hourly pay.
• Employee hotel discounts.
• Paid training.
• Paid time off.
• Opportunities for career growth and advancement.
• Friendly and supportive work environment.