Car Wash General Manager

Description

Car Wash General Manager

Employment Type: Full-Time
Companies: ClearWater Express Wash & BlueWave Express Wash
Compensation: Competitive base pay monthly bonus opportunities

About ClearWater Express Wash & BlueWave Express Wash

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on delivering an exceptional experience for our guests while creating opportunities for our teams to grow. We are looking for motivated customer-focused and results-driven Car Wash General Managers to lead our locations.

As a Car Wash General Manager you will have overall responsibility for the day-to-day operations team performance customer experience sales and overall success of your location . Youll lead a team develop future leaders drive membership growth maintain operational standards and ensure your location delivers a safe clean and exceptional experience for every guest.

This is a hands-on leadership role for someone who enjoys leading people driving results solving problems and taking ownership of a business.

Previous car wash experience is not required. Leadership and management experience in retail restaurants hospitality sales automotive customer service or other fast-paced industries can translate well to this role.

What Youll Do

Leadership & Team Development

• Lead coach and develop a team of Team Members Team Leads and Assistant Managers.
• Create a positive accountable and high-performing team culture.
• Recruit interview hire train and retain talented team members.
• Set clear expectations and hold team members accountable to company standards.
• Identify and develop high-potential employees for future leadership opportunities.
• Conduct coaching performance conversations and recognition as needed.
• Lead by example in customer service sales professionalism and work ethic.

Sales & Membership Growth

• Drive sales membership and customer retention at your location.
• Lead the team in achieving membership and revenue goals.
• Coach team members on effective sales and customer engagement techniques.
• Monitor sales and membership performance and identify opportunities for improvement.
• Build relationships with guests and promote a positive customer experience.
• Help grow the locations customer base through exceptional service and local engagement.

Daily Operations

• Oversee the daily operations of an express car wash location.
• Ensure the location operates safely efficiently and according to company standards.
• Monitor wash quality and ensure guests receive a consistent high-quality experience.
• Ensure the site is clean organized and well maintained.
• Manage opening and closing procedures staffing scheduling and daily assignments.
• Ensure company policies procedures and operational standards are followed.
• Identify and resolve operational issues quickly and effectively.
• Monitor inventory supplies and equipment needs.
• Partner with maintenance and support teams to address equipment and facility issues.

Guest Experience

• Set the standard for exceptional customer service and guest service .
• Handle escalated customer concerns and work to resolve issues professionally.
• Build strong relationships with guests and the local community.
• Ensure team members consistently provide friendly professional and efficient service.
• Monitor customer feedback and identify opportunities to improve the overall guest experience.

Business Performance

• Review location performance and key business metrics.
• Identify opportunities to improve sales membership growth labor efficiency and customer retention.
• Manage labor and operating expenses within company expectations.
• Communicate location performance opportunities and challenges to leadership.
• Use company software point-of-sale systems and other technology to manage and monitor the business.
• Take ownership of the overall performance and success of the location.

What Were Looking For

Were looking for a confident accountable people-focused leader who enjoys taking ownership and driving results.

The ideal candidate:

• Has previous General Manager Store Manager Assistant Manager Operations Manager Restaurant Manager Retail Manager or similar leadership experience preferred.
• Has experience leading coaching and developing a team.
• Is comfortable setting expectations and holding others accountable.
• Has strong communication and interpersonal skills.
• Is comfortable with sales membership growth and performance goals.
• Has strong problem-solving and decision-making abilities.
• Can manage multiple priorities in a fast-paced environment.
• Takes ownership and follows through on commitments.
• Has strong organizational and time-management skills.
• Is comfortable using computers point-of-sale systems and business software.
• Is willing to learn car wash equipment operations and maintenance.
• Takes pride in maintaining a clean safe and professional location.
• Can work outdoors in changing weather conditions.
• Has previous experience in retail restaurant hospitality sales automotive customer service or other high-volume customer-facing industries preferred but not required.

What We Offer

• Competitive base pay
• Monthly bonus opportunities
• Full-time opportunities
• Medical dental and vision benefits
• Paid time off and vacation
• Holiday pay
• Free car washes
• Leadership training and development
• Career advancement opportunities
• Company uniforms
• Training and ongoing support

Why Join Us

At ClearWater Express Wash and BlueWave Express Wash we believe great leaders build great teams and great businesses.

As a Car Wash General Manager youll have the opportunity to take ownership of a location while developing your skills in leadership sales customer service team development operations and business management.

Youll have the support of experienced leadership while being given the opportunity to make a meaningful impact on your team your guests and the performance of your location.

This is more than a job running a car wash. Its an opportunity to lead a team grow a business and build a career.

If youre an experienced General Manager Store Manager Restaurant Manager Retail Manager Operations Manager Assistant General Manager or other people-focused leader looking for your next opportunity wed love to hear from you.

No car wash experience No problem. Well teach you what you need to know.

Required Experience:

Director