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IT Support Analyst II

Iovance Biotherapeutics

Iovance Biotherapeutics seeks an IT Support Analyst II to provide technical support for on-site Philadelphia staff and remote U.S. offices. The role includes helpdesk ticket management, hardware troubleshooting, device management, and infrastructure support across a fast-paced biotech manufacturing facility.

Responsibilities

  • Troubleshoot and support laptops, desktops, peripherals, and Zebra printers daily
  • Manage Microsoft 365 systems, SharePoint, permissions, and access controls
  • Configure and support mobile device management through Intune for Android and iOS devices
  • Manage helpdesk ticket queue and provide documentation for hardware and software assets
  • Support IT infrastructure including network devices, firewalls, cabling, and audio/video conference equipment

Requirements

  • 2+ years IT helpdesk support in fast-paced business environment
  • Strong Microsoft 365 proficiency including Outlook, Word, Excel, PowerPoint, Teams
  • Hardware troubleshooting and repair skills for desktops, laptops, printers, mobile devices
  • Experience with Microsoft Intune device management and enrollment
  • Executive-level IT support experience
  • Broad IT knowledge including networks and servers
  • Ability to lift and move equipment up to 50 lbs
Vacancy posted 6 days ago
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