Data Center Technician , DCC Communities

Job ID: 3169416 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Overview The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non‑immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements Lifting and moving material up to 40 pounds each Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an industrial environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Travel may be required to established locations for training until the assigned site becomes fully operational Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs Key Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Perform on‑call duties and participate in scheduled maintenance and change management activities Contribute to documentation and process improvement initiatives based on analysis of operational issues Help interview, train and onboard new team members Work shift work that will include days, nights, weekends, and holidays A Day in the Life Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Be biased to act in the absence of direction or support Improve effectiveness through process innovation Basic Qualifications Work a flexible schedule including weekends, nights, and holidays 18+ months of computer/server hardware troubleshooting or related IT experience 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) Preferred Qualifications Experience in a data center or other critical environment Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.) Industry standard certifications (CompTIA, CCENT, Network+) Understanding of Linux or similar operating systems Behavioral interviewing and hiring experience Experience training and onboarding of new team members Benefits and Compensation USA, PA, FAIRLESS HILLS – 29.00 – 52.00 USD hourly. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr