Senior Manager, Training & Development (Clinical Research)

Senior Manager, Training & Development (Clinical Research)

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow. The Sr. Manager, Training & Development leads the design, implementation, and scaling of clinical research training programs, aligned with strategic, operational, and quality objectives, across our multi-site clinical research network.

Key Responsibilities

Essential Job Duties:

• Partner with VP, Strategic Operations to align training with enterprise priorities and KPIs, translating strategic goals into scalable training programs
• Support workforce planning, capability building, and operational standardization
• Develop and execute a network-wide training strategy and program development
• Create standardized onboarding and role-based training for site staff (CRCs, investigators, site managers, etc.). Design curricula for:
• GCP, ICH guidelines, and compliance
• Protocol execution and study conduct
• Source documentation (ALCOA+)
• Regulatory documentation and inspection readiness
• E/SAE reporting and patient safety
• Partner with Site Operations to identify performance gaps and deploy targeted training
• Improve site KPIs (enrollment, retention, protocol adherence, data quality)
• Drive consistency and reduce variability across sites
• Ensure training meets FDA, ICH-GCP, and sponsor requirements
• Maintain inspection-ready training documentation
• Support audits, inspections, and CAPA implementation
• Manage and optimize LMS for training compliance and tracking
• Implement scalable learning solutions (e-learning, virtual, microlearning)
• Support adoption of clinical technologies (CTMS, EDC, eReg) through training
• Lead and develop training personnel or site-based trainers
• Influence site leaders to adopt standardized training practices
• Promote a culture of continuous learning and quality
• Establish and track training KPIs (compliance, time-to-productivity, audit outcomes)
• Analyze data to improve training effectiveness and operational impact
• Provide regular reporting to VP, Strategic Operations
• Lead training for new SOPs, systems, and process changes
• Support growth, scalability, and decentralized trial models
• Drive adoption of standardized practices across a distributed network
• Routinely assess study-specific process and training compliance and identifies emerging risks.
• May develop and support execution of corrective action plans at site and study level.
• Oversee people management activities including interviewing and selection, performance appraisals, job description preparation, employee counseling, and career coaching. Oversee payroll timecards, absence tracking/approvals, onboarding, and team training per operational needs.
• Participate, lead and/or present in management, training, department, site, and other meetings.
• Maintain strict confidentiality of employee, participant, customer, executive, board, business, and company information at all times, using sound judgment when handling sensitive or time-sensitive matters.
• Perform other duties, responsibilities, and special assignments as requested or assigned in support of business needs.

Skills, Knowledge and Expertise

Minimum Qualifications:

A Bachelor's degree AND 8+ years of clinical research experience AND 3+ years of training and workforce development experience, OR an equivalent combination of education and experience, is required. 2+ years of management experience is required. Must have thorough knowledge of GCP, FDA regulations, and site operations. Certification in clinical research and/or training such as ACRP (CCRC/CCRA), SOCRA (CCRP), CPTD, or similar certification, is highly preferred. Experience in multi-site clinical research network or SMO is preferred. Experience with audits/inspections and site technologies is also preferred.

Required Skills:

• Proficiency with Microsoft applications (Word, Excel, Outlook, Teams, Sharepoint, and PowerPoint), email, web applications, and the ability to type proficiently (45+ wpm)
• Must possess strong organizational, time management and problem-solving skills.
• Well-developed written and verbal communication skills.
• Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, employees, managers, business leaders, and external customers.
• Strong facilitation skills with prior experience presenting content to all levels of the organization.
• Strong project management, analytical, and critical thinking skills.
• Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities.
• Must be professional, respectful of others, self-motivated, and have a strong work ethic.
• Must possess a high degree of integrity and dependability.
• Ability to work under minimal supervision, identify problems and implement solutions.
• Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

About Alcanza Clinical Research

Alcanza Clinical Research ("Alcanza") is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all. We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life. Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined.

Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.