Service Advisor

Service AdvisorJoin a Premier Automotive TeamTom Wood Ford is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.What We OfferPaid Time Off & VacationPaid HolidaysMedical, Dental & Vision Coverage401(k) with Company MatchLife & Disability InsuranceProfessional Training & Career DevelopmentTuition ReimbursementService AwardsOpportunities for AdvancementWhat You’ll Do:Customer Experience & Communication Provide a warm, professional, concierge-level greeting to every clientListen actively to customer concerns and clearly explain service recommendationsMaintain consistent communication regarding repair status, timelines, and additional needsBuild lasting relationships to foster loyalty and repeat businessService & Repair Coordination Accurately write repair orders reflecting customer concerns and technician findingsCollaborate with technicians and parts departments to ensure efficient workflowPrepare precise cost estimates for repairs and maintenance servicesReview completed work with customers and explain findings in an understandable mannerSales & Performance Identify and recommend maintenance services based on manufacturer guidelines and vehicle conditionAchieve service sales goals while maintaining transparency and trustPromote dealership programs, warranties, and service packagesQualifications:Previous experience as an Automotive Service Advisor requiredStrong understanding of automotive systems, maintenance, and repair processesExceptional communication and interpersonal skillsProficiency with dealership management systems (Xtime, Dealertrack, etc.)Ability to multitask in a fast-paced environment while maintaining accuracyProfessional demeanor consistent with a luxury brandValid driver’s license with a clean driving recordWhy Work Here?At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.What Makes Us Different?A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising IntegrityOpportunities to advance across multiple industries and locationsA culture that values your contributions and celebrates successComprehensive benefits designed to support you and your familyOur Core ValuesHumbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising IntegrityEmployment Requirements:All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.