ServiceNow Developer

ServiceNow Developer

Experience: 4–8 years (with minimum 3+ years of hands-on ServiceNow development experience)

Role Overview: The ServiceNow Developer will be responsible for developing, enhancing, and maintaining applications on the ServiceNow platform in a DevOps delivery model. The role requires strong technical proficiency in ServiceNow development, Automated Test Framework (ATF), and UI/UX design using Next Experience (Polaris) and Workspace capabilities. The developer will work closely with the Technical Lead, Product Owners, and QA to deliver high-quality and user-friendly solutions.

Key Responsibilities

• Design, develop, and configure custom applications, flows, and integrations on ServiceNow.
• Build intuitive and modern user experiences using UI Builder, Now Experience Components, and Service Portal.
• Implement reusable components following ServiceNow best practices.
• Contribute to backlog refinement, effort estimation, and sprint planning.

Testing & Quality Automation

• Selenium experience is must for regression and smoke testing.
• Ensure automation coverage across all major workflows and forms.
• Collaborate with QA and DevOps engineers to integrate ATF into CI/CD pipelines.

UI/UX Development

• Develop rich, responsive, and accessible interfaces leveraging UI Builder, Workspaces, and Catalog UI Policies.
• Work with business analysts to translate user journeys and personas into seamless digital experiences.
• Optimize performance and maintain consistent UI standards across applications.

DevOps & Continuous Improvement

• Participate in Agile ceremonies (scrum, retrospectives, sprint demos).
• Contribute to continuous integration and deployment practices using Git, pipelines, and update sets.
• Identify opportunities for automation and platform optimization.

Support & Maintenance

• Handle development-related incidents, enhancements, and change requests from the backlog.
• Perform root cause analysis and propose sustainable technical fixes.
• Support platform upgrades and workspace/UI migrations when required.

Required Skills

• Strong hands-on experience in ServiceNow development (JavaScript, Glide APIs, UI Policies, Business Rules, Client Scripts).
• Selenium, maintenance, and execution.
• Hands-on in UI Builder, Workspaces, and Service Portal development.
• Experience with Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Understanding of Agile/DevOps methodologies and CI/CD pipelines.
• Good knowledge of data models, ACLs, and ServiceNow platform security.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow UI Builder / ATF Specialist certification (if available)

Nice to Have

• Experience with Next Experience (Polaris) and Now Assist features.
• Familiarity with Design System (UI Frameworks) and ServiceNow UX Design standards.
• Exposure to UX design tools (Figma, Adobe XD) or front-end frameworks (React).
• Knowledge of ESG, IRM, RTR, OTC, T&T, Legal Service Delivery.