Quality Assurance Analyst - Banking Operations & Compliance
NBMBAA
Bank of America is seeking a Quality Analyst to monitor and evaluate inbound/outbound calls and case reviews. You will document quality issues, generate performance metrics for management, and support coaching of staff to maintain regulatory compliance and strong customer outcomes. In a high-volume environment, you will validate processes, identify risks, and communicate actionable insights. You may review cases for regulatory alignment and participate in testing activities to support continuous #J-18808-Ljbffr NBMBAA
Vacancy posted 2 days ago
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