IT support Specialist

Job Title Corporate IT Support Specialist Role Overview The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience. Key Responsibilities Provide Level 1–2 IT support to corporate users via phone, chat, and ticketing systems Troubleshoot hardware, software, and operating system issues for laptops and desktops Support identity and access management including account provisioning, password resets, and MFA Support collaboration tools such as email, messaging, and video conferencing platforms Manage endpoint devices using MDM tools and enforce security and compliance policies Assist with onboarding and offboarding of employees Escalate complex technical issues to Tier 2/3 teams as needed Maintain accurate documentation and knowledge base articles Required Qualifications 2–4 years of IT Support or Desktop Support experience in a corporate environment Strong experience supporting Windows and/or macOS environments Familiarity with Active Directory, Azure AD, or similar identity platforms Experience with ticketing systems and ITIL-based workflows Strong customer service and communication skills Preferred Qualifications Experience supporting executives or VIP users Familiarity with MDM tools such as Intune, Jamf, or similar platforms Experience supporting hybrid or remote workforces CompTIA A, Network, or similar certifications Core Competencies Professional demeanor and discretion Strong troubleshooting and documentation skills Ability to manage multiple priorities in a fast-paced environment Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.aa415a4b-8b21-40fc-a65c-70d2b25ca29a