Sales Operations Analyst

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in New York, NY.

Sales Operations Analyst

Top Skills:

1. Demand planning
2. Stakeholder management
3. Process improvement

Summary:


The Sales Operations Analyst is a critical contractor role that supports the T1 and Total Display Sales org with forecasting, reporting, and escalation management. The Sales Analyst will be expected to collaborate across multiple teams and with key customers.


Responsibilities:

• Investigates market conditions and facilities to determine time, place, type of sale, and whether items shall be sold individually or in lots.
• Coordinates representatives who may call on existing or potential customers.
• Makes forecasts on anticipated market sales. Submits reports of sales activity and maintains records.
• Promotes satisfactory customer relations. Coordinates advertising and marketing campaigns.
• Provides marketing advice to organizational units.
• Supports channel aging reduction.
• Consolidates aging via distributor inventory reporting and knowledge from CPFR/pipeline.
• Weekly reporting to PM, T2 and T3 sales teams.
• Reporting.
• Shipment tracker (POS reporting, mapping to BOs), SCM prep data, Exec COF summary, pipeline reporting to reps, WoW changes, Executive T1 update consolidation by category.
• CPFR.
• Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates.
• SFDC W/C - AP1.
• Ensures all W/C are flagged in SFDC for AP1. Looks for opportunities in IQP -Objective is to increase Ap1 and drive higher sell-through.
• Allocation Management.
• Manages all constraints and prioritizes end user allocations. Sends a weekly priority list to SCM for orders that need to drop or receive allocation. Monitors product being held for BO's while we have backorders elsewhere and facilitates what can be allocated where based on incoming & timing. LCD and LED.
• LED and LCD-S CPFR Calls.
• Flags opps W/C for Ap1, attends and provides BO guidance on CPFR calls, follows up on needed pipeline updates.
• Provides trends and analysis.
• Weekly reporting: Zsales, WOW pipeline changes.
• Extended Warranty Returns.
• Requests come from customer care/service team.
• Works with Samsung's 3rd party company for warranty confirmation on warranty contracts.
• Enters all extended warranty return promises into system.
• Overall customer service
• Receives daily requests on PO status from customers and internal sales -all Tiers.
• Receives and provides daily inventory updates to sales -all Tiers.
• Receives and ensures Ap1/opp coverage from T3/T2.
• Shipment tracking requests.
• Serial number requests.

Requirements:

• Proven track record of sales and negotiating experience.
• Bachelor's degree in business, computer science, finance, marketing, or other relevant field.
• 5-7 years of experience.
• Excellent verbal and written communication skills , negotiation skills , customer service, and interpersonal skills.
• Extensive knowledge of the relevant market/industry.
• Advanced presentation abilities.
• Good organization and planning.
• Networking and relationship building.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!