AR & Collections Specialist

Job Description

Job Description

We are looking for an AR & Collections Specialist to support the accounting team in Illinois. This Long-term Contract opportunity is ideal for a detail-focused individual who is comfortable working with receivables, payment activity, and customer outreach in a fast-paced environment. The person in this role will help keep account records current, resolve outstanding balances, and contribute to an efficient collections process while maintaining a strong service mindset.

Responsibilities:
• Maintain accurate and up-to-date account information in Oracle by reviewing records regularly and entering changes promptly.
• Contact members regarding overdue balances, request payment, and coordinate workable payment arrangements when appropriate.
• Apply incoming payments correctly and ensure all cash activity is recorded accurately within Oracle.
• Initiate account suspension actions for non-payment within required timeframes and document all follow-up activity in the appropriate system.
• Manage chargeback cases from start to finish for both credit card and ACH transactions, including research, documentation, and dispute follow-through.
• Drive collection efforts for monthly dues, entry fees, and IR and fuel-related balances to meet established aging targets.
• Communicate proactively with customers about delinquent accounts and provide clear updates on account status and next steps.
• Update member profiles with revised contact or payment information while preserving complete and accurate records.
• Handle a large volume of account activity and transactions while meeting deadlines and maintaining attention to detail.

• At least 3 years of accounts receivable experience, including hands-on use of Oracle and Microsoft Excel.

• Working knowledge of core accounting practices, payment processing, and collections procedures.

• Strong ability to investigate discrepancies, resolve issues, and maintain thorough supporting documentation.

• Effective verbal and written communication skills with the ability to interact professionally with members and internal teams.

• Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a high-volume setting.

• Experience with data entry, record maintenance, and general computer-based administrative work.

• Customer-focused approach with a collaborative mindset and a commitment to service excellence.

The salary range for this position is $24.00 to $28.00. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.