Credit & Collections Specialist

Credit & Collections Specialist

Position Overview:

We are seeking a detail-oriented and results-driven Credit & Collections Specialist to manage a high-volume portfolio of customer accounts within a fast-paced paper manufacturing environment. This role is heavily focused on collections while requiring a strong foundation in credit analysis and risk assessment.

Key Responsibilities:

• Manage a portfolio of approximately 500750 customer accounts across multiple regions, primarily in Indiana and Kentucky
• Perform comprehensive credit evaluations, including analyzing D&B reports, gathering trade references, and establishing new customer credit files
• Assign and maintain appropriate credit limits for new and existing customers based on risk analysis and payment history
• Lead collection efforts through proactive outreach, including high-volume collection calls and follow-ups on past-due accounts
• Investigate and resolve customer short payments, discrepancies, and billing issues in a timely manner
• Monitor and manage customer disputes, ensuring accurate reconciliation of accounts and proper documentation
• Collaborate with inside and outside sales teams to address credit concerns, resolve account issues, and support business objectives
• Review and release customer orders placed on credit hold, ensuring alignment with company credit policies
• Respond promptly to customer inquiries related to account status, payments, and credit terms

Qualifications:

• 2+ years of experience in credit and collections, preferably within a manufacturing or distribution environment
• Strong understanding of credit analysis, financial risk assessment, and collections processes
• Experience reviewing D&B reports and establishing credit limits
• Excellent communication and negotiation skills with a customer-focused approach
• Ability to manage a large portfolio of accounts and prioritize effectively in a high-volume setting
• Strong problem-solving skills with attention to detail
• Proficiency in MS Dynamics AX or D365 preferred
• Microsoft Excel

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.