GENERAL MANAGER

General ManagerThe General Manager provides leadership and support for the market in a way that incorporates sound business management practices, assures adherence to company policies, provides accountability for assets, budgets, profitability, personnel, safe work practices, supports sales efforts, and achieves the highest level of customer services possible. This role will advocate and promote the company goals and values.This position is also responsible for developing strategic working relationships with existing clients. The ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task.Essential Functions of the General Manager position:Overall management of all local Operations staff.Ensure branch adherence to Operational Guidelines.Fulfill duties of Operations Manager when they are absent.Conduct weekly branch meetings with branch sales and service staff to drive branch performance and promote teamwork.Collaborate with business development managers to enhance branch sales performance.Minimize controllable costs, such as supplies, shipping, fuel, etc.Manage labor hours for efficiency, safety, and government compliance.Prevent and resolve customer service issues/complaints with specific focus on retention.Making routine goodwill jobsite visits to validate customer expectations are being met.Manage hiring, training and development of all branch employees with a focus on state and federal complianceEnsure branch environmental, health and safety compliance.Ensure all training and record-keeping documentation are kept up to date.Implement and maintain operating guidelines and procedures (SOPs), ensuring all key management controls are in place.Understand assigned markets budgets and works to meet or exceed monthly revenue and EBITDA goalsSkills and Abilities:2+ years of successfully managing a team within the events, hospitality, or related industriesDegree or secondary education preferredDemonstrate working knowledge of the Tradeshow, Events, Hospitality, Audio Visual, and Convention Industries.Strong understanding of sales process and ability to collaborate successfully with the sales teamExhibit understanding of a Profit and Loss statementWorking knowledge of DOT/Fleet complianceExperience effectively managing and motivating others with ability to recognize development opportunitiesUnderstand the importance of coaching, training and disciplinary action when neededInterviewing and employee selection skillsHigh level of computer proficiency.Issue resolution, negotiating and problem-solving skills with regards to customers and employeesAbility to adapt to and maintain a varying schedule and be on call or work weekends, evenings, and holidays, as neededProficient written and oral communication skillsRecognize the importance of environmental, health, and safetyExceptional time management, organization, and attention to detailMust be able to speak, write, and understand English fluentlyPossess a valid drivers license and submit to an annual driving record review. This position is required to pass a DOT physical. Must be able to pass written and practical driving tests.Other Requirements, Knowledge, Skill, Ability or Characteristics:Knowledge of CRM maintenance preferred.Understands general reporting processes including expensesWorks well independently and is motivated and results drivenStrong Territory Management SkillsStrong Presentation SkillsStrong Relationship-Building SkillsBelief in ExcellenceStrong Planning SkillsHighly ethical with unquestionable integrity and characterPhysical Job Requirements:Must be able to lift 65 poundsSitting at a desk/computer for hours a dayStanding, lifting, bending frequently and repetitivelyThis position is required to pass a DOT physical.Travel: Position may require some travel