Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving our community since December 2011 and has grown to a team of 14 members across two office locations. We’re built on a family-oriented culture where people support one another, work hard, and genuinely enjoy being part of the team.

I’m a graduate of Towson University with a degree in Finance, and that background shapes how we approach both client service and team development. We believe in building long-term careers, not just filling roles.

For our team, we offer health insurance benefits, life insurance benefits, and retirement options, along with a supportive environment that values balance, stability, and growth. If you’re looking for a place where teamwork matters and people are treated like family, this is a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Gardner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.